TechOps Engineer at AutoTrader.ca

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

70000.0

Posted On

15 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving Skills, Troubleshooting Skills, Customer Focus, Results-Oriented, Database, SQL, Microsoft Azure, Server Management, Root Cause Resolution, Agile, QA

Industry

Software Development

Description

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond. Learn more at tradercorporation.com. This role will be within the AutoSync team. AutoSync supports over 3,500 dealerships nationwide, delivering cutting-edge software tools to simplify operations, boost marketing, and drive sales. The Tech Ops Engineer has responsibility for troubleshooting and resolving escalated issues with databases and user interfaces. Working in a team environment, assist in providing a safe, stable, and reliable online experience for our customers. What you’ll do Troubleshoot and resolve escalated issues, including root cause resolutions and suggestions for improvements Create bug-fix and enhancement tickets for Agile Dev teams and assist with QA as required Manage ticket escalations to 3rd party providers Complete special projects as requested What you bring to the table Problem Solving Skills Troubleshooting Skills Customer Focus Results-Oriented Must have experience University Degree in relevant field, or equivalent experience 2 – 5+ years of support experience Solid Database and SQL skills Experience with Microsoft Azure Understanding of Server Management The base salary range for this position is CAD $65k - $70k This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings. What’s in it for you… Gym discounts Employee and Family Assistance program Virtual wellness events Conferences & training budget Regular internal training programs Financial planning with 3% matching Pension Competitive salary Annual bonus structure Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position. Vacancy Status: This job posting is for an existing vacancy.

Responsibilities

The Tech Ops Engineer is responsible for troubleshooting and resolving escalated issues related to databases and user interfaces, including determining root causes and suggesting improvements. This role also involves creating bug-fix and enhancement tickets for Agile development teams and assisting with QA.