TechOps Engineer at Octopus Money

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

45000.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Account Provisioning, SSO, Zero Trust Security, Automation, Self-Service Solutions, MDM, macOS, SaaS Migrations, VPN, DLP, Identity and Access Management, Communication, Problem Solving, Scripting

Industry

Financial Services

Description

🏆 🎉 🏆 We're proud to announce we've won Advice firm of the year at the Money Marketing Awards 🏆 🎉 🏆 London, hybrid 3 days a week on-site Our team plays a key role in delivering Octopus Money’s mission. We work together to secure, enable and support the technology that powers our employees to help provide our products and customer services. We care about doing meaningful work, moving quickly and learning as we go. We’re looking for a TechOps Engineer to join us. You’ll help us support our employees and ensure the technology they rely on is secure, reliable and easy to use and contribute to how we grow and support more people. This is a great opportunity for someone who enjoys taking ownership of solving technical problems, helping people and continuously improving how technology works across the business. You’ll learn fast, work across the business and see the impact of your work every day. About Octopus Money 🐙 We’re on a mission to become the most recommended financial services business in the UK 🐙 Money shapes every part of life. Yet most people never get the support they need: Half of Brits reach retirement age without enough to live the life they want Financial stress is a leading cause of poor mental health Only 8% of people have access to 1-to-1 financial advice There’s no shortage of information. What people actually need is clarity, guidance and a plan that makes sense for them. That’s where we come in. Octopus Money brings together financial planning, investment expertise and smart technology so people can understand their options and take action with confidence. We help people build a clear plan for their savings, investments and pensions and make investing simple with managed portfolios built by experts. We also support employers who want their teams to feel more secure and in control. Some people need regulated advice. Others need coaching. Many need both at different points in life. Our service adapts to what each person needs. We believe everyone deserves money support that works for real life. The role As TechOps Engineer, your day will involve: Provide day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems, and we work to understand them at the root, fixing so they don't recur. Troubleshoot and fix a wide range of technical issues, from simple laptop issues and network configurations, to complex account provisioning failures and SSO problems. Collaborate closely with our InfoSec team to ensure we strike the right balance between Zero Trust security, productivity and user experience. Continually identify manual processes and automate them - we’re working to build a proactive user experience. Empower our people to help themselves by designing and building self-service solutions. Help support technical projects with multiple stakeholders from around the business. Some of our recent projects include: Rollout of new management to a mobile device fleet macOS MDM migrations SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace Rollout of VPN and DLP (Data Loss Prevention) You’ll work closely with our Information Security Manager, helping us support colleagues day-to-day while ensuring our devices, systems and access remain secure and well managed. In this role, success will be measured by: Providing excellent employee technology support, maintaining high satisfaction and resolving support requests efficiently. Maintaining devices through effective MDM configuration and management, while improving processes through automation. We value people who: Make every conversation matter You care about how you make people feel. You communicate clearly, listen well and build trust with customers and colleagues. You want every interaction to move things forward. Move with urgency and focus You like getting stuck in. You care about making progress, not perfection. You stay focused on what matters, learn quickly and find smart ways to keep things moving. Own it You take responsibility for your work and the outcomes it creates. You’re comfortable solving problems, making decisions and tackling challenges head on. You hold yourself to a high standard and want to make a real impact. What we look for 2-3 years experience providing Level 1 and Level 2 IT support in a modern workplace environment, supporting laptops, SaaS tools and collaboration platforms. Experience managing device lifecycle and MDM platforms (such as Kandji, Jamf, Intune, or similar), including device provisioning, configuration, and security policies. Strong troubleshooting skills across macOS, and common workplace applications. Experience administering identity and access management tools (such as Google Workspace, Microsoft 365, Okta, or similar). A proactive mindset with the ability to identify opportunities to improve systems, automate processes, and streamline IT operations. Strong communication skills and a people-first approach to support, helping colleagues resolve issues quickly and clearly. Nice to have Experience working with automation or scripting (e.g. Bash, PowerShell, Python, or workflow automation tools such as Zapier). Familiarity with endpoint security and device compliance tools. Experience working in a startup or scale-up environment where processes and systems are evolving. Exposure to regulated environments, particularly frameworks such as FCA regulation or ISO27001. The interview process Our interview process typically includes: An intro call with our talent team A competency-based interview with the hiring manager A values interview with a senior member of the team A final interview focused on your motivations We’ll keep it simple and respectful of your time, and you’ll meet the people you’ll actually work with. Our average process takes around four weeks but we’ll always work around your availability. What’s in it for you Base salary: £40,000-£45,000 DOE + benefits We want people to grow here, to feel supported and to feel proud of the impact they make. You’ll get: Hybrid working with 2 days at home each week (Monday and Friday) 18 days a year working from anywhere (for non regulated roles) Share incentive plan - the shares you buy in Octopus Group are matched at 1.5 times. You read that right, for every share you buy, Octopus gives you 1.5 extra Team bonus for non-commission based roles Company pension Private medical insurance Enhanced parental leave Birthday day off A supportive team who care about what they do The chance to help people improve their lives Please note, as a regulated business we are required to run background checks for all employees which covers adverse financial and unspent convictions. These will only take place upon a successful job offer. About Octopus Group We’re part of the Octopus Group: a privately-owned business that’s been doing things differently for 25 years. Octopus sets out to build businesses that will outlive us and create a better world for future generations, including brands such as Octopus Energy, Octopus Investments and Octopus Legacy. -- We believe in equal financial education for everybody, no matter their background. We pride ourselves on building an inclusive working environment where diversity is celebrated. We do not and never will discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require support completing your application please contact Luke Stepney, Head of Talent at applications@octopusmoney.com

Responsibilities

The role involves providing daily technical support across the business to ensure employee efficiency by troubleshooting issues from simple laptop problems to complex SSO failures. Responsibilities also include collaborating with InfoSec, automating manual processes, building self-service solutions, and supporting various technical projects.