TechOps Manager at Billtrust Careers

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Site Reliability Engineering, Database Administration, DevOps, AWS, Kubernetes, Linux/Unix, Incident Response, SLO/SLI Frameworks, Vendor Management, CI/CD, Infrastructure as Code, AI Operations, Autonomous Agent Architecture, LLM Integration, Strategic Leadership, Team Management

Industry

Financial Services

Description

Who We Are Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes. We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it. Our Values Customers We relentlessly increase value for customer and do the right thing for them. Action We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability. Team Spirit We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together. Innovation We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create. Excellence We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger. TechOps Manager: As TechOps Manager, you’ll lead the core operations engineering functions at Billtrust GCC, managing a team of 11 engineers across Site Reliability, Database, and Platform functions. You’ll drive the evolution of our infrastructure operations toward intelligent, autonomous systems powered by AI and modern agentic workflows. Reporting to the SVP of Technology Operations, you’ll deliver 24x7 operational excellence while establishing strategy around AI-enabled operations, autonomous triage, and intelligent incident response. You’ll own vendor transitions, knowledge transfer, and world-class onboarding for our global operations team What You'll Do Lead, mentor, and develop an 11-person operations engineering team (6 SRE, 3 DBA, 2 DevOps) Establish and optimize 24x7 follow-the-sun SRE coverage model Drive AI-enabled operations strategy: designing autonomous runbooks, agentic incident triage, and LLM-powered observability workflows Establish and maintain operational KPIs: SLO/SLI frameworks, mean-time-to-recovery, incident velocity metrics Own vendor management program, transition planning, and stakeholder communications Design and execute knowledge transfer processes for technology platform changes and migrations Lead recruitment, hiring, and retention strategies for operations engineering talent Champion automation and toil reduction initiatives across all operational functions Establish operational excellence standards, runbooks, and incident response procedures Collaborate with product and infrastructure leadership on platform reliability requirements Experience & Technical Background: 10+ years of progressive experience in infrastructure, operations, or systems engineering 5+ years of leadership experience managing technical teams (10+ people preferred) Deep expertise in Linux/Unix systems, cloud platforms (AWS preferred), and Kubernetes orchestration Strong background in incident response, post-mortems, and operational excellence practices Proven experience implementing and scaling SRE practices and SLO/SLI frameworks Experience managing 24x7 operations, on-call rotations, and follow-the-sun support models Track record of successful vendor management and technology transitions Background in DevOps tooling, CI/CD automation, and infrastructure-as-code methodologies Soft Skills & Attributes: Strategic thinker with ability to translate vision into operational execution Exceptional communicator able to influence across technical and non-technical stakeholders Builder mindset with hands-on approach and willingness to debug complex systems Demonstrated ability to develop high-performing teams and foster psychological safety Data-driven decision maker comfortable with metrics and operational dashboards AI & Autonomous Agent Engineering Requirements The Operations Engineering Center is built on a foundation of AI-enabled operations. As TechOps Manager, you will drive the strategy, adoption, and engineering of autonomous systems across SRE, database, and DevOps functions. 1.Autonomous Agent Architecture: Design and lead the development of autonomous agents for incident detection, triage, and resolution -- reducing mean-time-to-recovery by 40%+ through intelligent automation 2.Agentic Workflow Orchestration Build and govern multi-step agentic workflows that coordinate across monitoring, alerting, remediation, and communication systems without human intervention. 3.LLM-Driven Operations Strategy Define the organization’s strategy for integrating Large Language Models into operational workflows -- from intelligent runbook execution to natural-language incident summarization. 4.Agent Development Lifecycle Establish engineering standards for autonomous agent development including testing frameworks, observability, guardrails, feedback loops, and safe deployment practices Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn't exactly match each and every qualification, apply anyway. You may be exactly what we are looking for! What You'll Get: Hybrid Work Environment: Enjoy the best of both worlds with our inviting office spaces and the freedom to work remotely. #LI-Hybrid A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day. Flexible Working Hours: We support your lifestyle- the results are what count. Opportunities for Growth: Fuel your professional journey with a diverse range of development programs, from mentorship initiatives to specialized training tailored to your aspirations. Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and Founders Awards, our employees are recognized for hard work and outcomes achieved. Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done. Unique Individuals: We recognize the strength in our differences and champion diversity as a cornerstone of our forward-thinking culture. Join a team where unique perspectives and talents are valued and celebrated. Benefits: Enjoy a comprehensive array of country-specific perks and fringe benefits designed to support your well-being and enhance your overall experience at Billtrust. Privacy Policy- English Privacy Policy- Dutch Privacy Policy- Polish Privacy Policy- German

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Responsibilities

Lead and mentor a team of 11 engineers across SRE, Database, and Platform functions to ensure 24x7 operational excellence. Drive the strategy for AI-enabled operations, focusing on autonomous triage, agentic workflows, and intelligent incident response.