TechOps Manager at Teleport

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cybersecurity, IT Governance, Vulnerability Management, ICT Budgeting, Infrastructure Management, Cloud Operations, Vendor Management, Stakeholder Management, Risk Assessment, Compliance Auditing, Team Leadership, Disaster Recovery

Industry

Logistics;Transportation;Supply Chain and Storage

Description

ABOUT US As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all. #TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do. Learn more about Teleport here: https://www.teleport.it/ A DAY IN A LIFE Security & Governance Drive cybersecurity posture across the organisation including access control, endpoint protection, and vulnerability management Coordinate with internal audit and external assessors for compliance reviews and VAPT exercises Define and execute the ICT roadmap aligned to business goals Establish ICT policies, standards, and governance frameworks Own ICT budgeting, procurement, and cost optimisation Lead technology risk assessments and ensure regulatory compliance (PDPA, ISO 27001, etc.) Infrastructure & Operations Oversee end-to-end IT infrastructure: networks, servers, cloud, telephony, and endpoints Ensure high availability, business continuity, and disaster recovery readiness Manage SLAs for internal systems uptime and incident response Vendor & Stakeholder Management Own relationships with ICT vendors, MSPs, and service providers Review and negotiate ICT contracts, MSAs, and SOWs Collaborate with business units to translate operational needs into ICT solutions Team Leadership Lead, mentor, and grow an ICT team across support, infrastructure, and systems functions Set KPIs and drive a culture of continuous improvement REQUIREMENTS These are minimum-requirement skills and a ‘must-have’ for the role: Dual-Domain Expertise (ICT + Tech Risk): 5+ years of hands-on experience managing IT Infrastructure/Operations, combined with 2+ years of direct responsibility over First Line of Defence (LOD1), IT Governance, or RCSA frameworks in a highly regulated environment. Technical Compliance Fluency: Proven experience implementing and auditing technical controls against global industry frameworks (e.g., ISO 27001, NIST, COBIT, or ITIL) across modern cloud-heavy (AWS/Azure) environments. High-Pressure Execution & Stakeholder Management: A track record of staying calm and decisive during critical system outages, paired with the communication skills needed to confidently manage audit pushback and influence engineering teams to adopt "secure-by-design" practices. Nice to Have Experience in logistics, e-commerce, or high-growth tech companies Certifications: CISSP, CISM, PMP, ITIL, or cloud certifications (GCP/AWS/Azure) Familiarity with ITSM tools (Jira, ServiceNow, or equivalent) At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you! Work-Life at #TeamTeleport Unlimited training -You will have access to a wide range of learning resources including Notion! Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit! Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2. Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

Responsibilities

Oversee the organization's cybersecurity posture, ICT governance, and end-to-end IT infrastructure operations. Lead the ICT team while managing vendor relationships and aligning technology roadmaps with business goals.