We are looking for a dynamic and relationship-driven Account Manager to grow and support our network of accredited education and training providers across the UK. This is a pivotal, customer-facing role responsible for managing an assigned portfolio of 20 existing customers, including universities and learning providers, while also driving new business development.
You will be given a portfolio of 20 existing clients and will be expected to grow and deepen these relationships by becoming a critical business partner going above and beyond to deliver outstanding service and unlock new opportunities for collaboration. At the same time, you will focus on identifying and securing new customers to expand our network and impact.
In this role, you will manage and nurture relationships with education and training providers, promote and sell Tech Industry Gold accreditation, and support growth into new areas such as bootcamps and CPD opportunities. You will also contribute to the development and delivery of our wider customer engagement strategy, ensuring we remain responsive, innovative, and impactful in everything we do.
The successful candidate will be passionate about education and skills development, commercially savvy, and relationship-oriented. Strong communication skills and a proactive, service-first approach are essential.
You will work closely with all members of the TechSkills team including the CEO and play a key role in helping shape the future of the tech skills ecosystem in the UK.
TechSkills is a not-for-profit organisation which brings together employers and educators to develop the digital talent industry needs. Our work includes the accreditation of training which meets industry priority needs, delivering innovative support services for learning providers, and issuing digital credentials (online badges) confirming the skills of those successfully completing accredited programmes. TechSkills is a techUK company.
Key Responsibilities
- Build and maintain strong, trusted relationships with universities, colleges, bootcamps, and private training providers
- Promote and sell Tech Industry Gold accreditation across apprenticeship programmes (Level 3–7), degrees, and private sector training
- Manage a personal portfolio of around 20 education and training providers, ensuring high levels of satisfaction and engagement
- Support partners through the onboarding, accreditation, and renewal process with a customer-first approach
- Identify and pursue new business opportunities, especially in growth areas such as bootcamps and continuing professional development (CPD) programmes
- Upsell and cross-sell additional accreditations and services to existing partners
- Act as a trusted advisor to partners, understanding their strategic objectives and aligning TechSkills’ offering accordingly
- Represent TechSkills at meetings, events, and conferences across the UK
- Collaborate with internal teams (product, marketing, operations) to ensure partner needs are met efficiently and effectively
- Maintain accurate records in the CRM system and support impact reporting and metrics
Skills, Knowledge and Expertise
Competencies
- Relationship Management Ability to build, maintain, and grow strong, trust-based relationships with clients at all levels.
- Customer-Centric Mindset A commitment to delivering exceptional service and going above and beyond to meet customer needs.
- Commercial Awareness Strong understanding of sales principles, account growth strategies, and market dynamics in the education and skills sector.
- Strategic Thinking Capability to align client engagement with broader organisational goals and identify opportunities for expansion.
- Business Development Skilled in identifying, qualifying, and converting new business opportunities while maintaining a healthy pipeline.
- Communication Skills Excellent verbal and written communication, with the ability to influence, present, and negotiate effectively.
- Problem-Solving Proactive approach to identifying challenges and delivering effective, client-focused solutions.
- Collaboration and Teamwork Works well across teams, particularly with internal stakeholders like the Academic Director, to deliver integrated support.
- Organisation and Time Management Ability to prioritise tasks, manage multiple accounts simultaneously, and meet deadlines consistently.
- Adaptability and Resilience Comfortable working in a fast-paced, evolving environment and handling change constructively.
- Digital Fluency Confident in using CRM systems, digital communication tools, and data to inform decisions and track performance.
- Sector Knowledge (Desirable) Familiarity with higher education, vocational training, and the tech skills landscape in the UK
ESSENTIAL KNOWLEDGE AND EXPERIENCE
To be successful in this role, candidates should demonstrate the following experience:
- Proven track record in account management, client success, or business development in a B2B, education, or training environment
- Experience managing and growing a portfolio of clients, with measurable success in client retention and revenue growth
- Demonstrable experience of developing new business, including prospecting, pitching, and closing deals
- Familiarity with the education and training sector, particularly higher education, vocational training, or professional development (desirable)
- Experience working cross-functionally with internal teams (e.g. marketing, product, academic leadership) to deliver cohesive client solutions
- Comfortable using CRM systems and digital tools to manage workflows, track engagement, and generate reports
- Excellent written and verbal communication skills, including experience with proposals, presentations, and stakeholder communications
We are seeking a motivated, professional, and relationship-focused individual who embodies the following attributes:
- Personable and engaging, with the ability to quickly build rapport and establish credibility with a range of stakeholders
- Proactive and self-motivated, with a strong drive to deliver results and exceed expectations
- Empathetic and customer-focused, always seeking to understand and respond to client needs with care and urgency
- Commercially astute, with an ability to spot opportunities for growth and partnership development
- Detail-oriented and organised, able to manage multiple priorities without compromising quality
- Collaborative and team-oriented, with a willingness to share knowledge and support colleagues across the organisation
- Adaptable and resilient, thriving in a dynamic and evolving environment.
- Passionate about education and skills development, and committed to making a positive impact in the tech sector
Desired Knowledge and Experience
- Existing relationships within the UK higher education or vocational training sectors, particularly with universities, colleges, or independent training providers
- Previous experience working with or promoting education accreditations, frameworks, or quality assurance schemes
- Experience in launching or scaling new products or services in the education or skills development space
- Familiarity with government-funded skills programmes such as bootcamps, apprenticeships, or CPD initiatives
Additional Information
This is a full-time role and home based. You can be based anywhere in the UK, with occasional travel across the UK.
This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances.
The successful candidate must have permission to work in the UK prior to the commencement of employment.
The salary range for this role is £38,000-£45,000 per annum based upon experience plus commission and comprehensive benefits.
About techUK
techUK is a membership organisation that brings together people, companies and organisations to realise the positive outcomes of what digital technology can achieve in collaboration with our sister company TechSkills.org. We collaborate across business, government and stakeholders to fulfil the potential of technology to deliver a stronger society and more sustainable future. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world.
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