Técnico Customer Experience | Administrador CRM at Pierre Fabre DermoCosmtique Nordic AS

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Administration, Functional Support, Data Quality Management, User Training, Advanced Excel, English Proficiency, Customer Orientation, Problem Solving, Billing Dispute Management, Order Management

Industry

Pharmaceutical Manufacturing

Description

Who we are ? The Pierre Fabre Group, of the Pierre Fabre Foundation, is a global company with a unique position: the alliance of pharmaceutical and dermocosmetic expertise. 💊 A pharmaceutical group with a strong positioning: medical and natural 🥈 The second largest dermocosmetic laboratory in the world 🥈 The second largest French private pharmaceutical group 🥇 Market leader in France for products sold without a prescription in pharmacies. We believe in inclusive workplaces, where the differences between people are respected, valued and cared for to develop talent in equal opportunities. Your mission Serás responsable de asegurar el buen funcionamiento y adopción del CRM de Visita Farmacia, dando soporte a procesos comerciales y administrativos críticos para el negocio. Tus principales responsabilidades serán: ✔ Administrar y dar soporte funcional al CRM de Visita Farmacia. ✔ Resolver incidencias y consultas de usuarios de la red comercial y estructura. ✔ Coordinar adaptaciones y mejoras con Corporate y proveedores externos. ✔ Formar y acompañar a nuevos usuarios en procesos y herramientas. ✔ Coordinar y apoyar el diseño de información para Ciclos Comerciales. ✔ Garantizar la calidad y consistencia de los datos en CRM. ✔ Gestionar cuotas y operaciones con mayoristas. ✔ Gestionar litigios de facturación y devoluciones. ✔ Resolver incidencias operativas relacionadas con AX y gestión de pedidos. ✔ Dar soporte en tareas críticas de backup cuando sea necesario. Who you are ? Grado/Licenciatura en Administración, Económicas, Tecnologías de la Información o similar. Al menos 2 años de experiencia en posiciones similares. Experiencia con herramientas CRM (Salesforce, Veeva o similares será un plus). Dominio avanzado de excel y buen manejo de datos y herramientas de gestión. Dominio profesional del inglés, con capacidad para desenvolverse con autonomía en entornos internacionales y colaborar con diferentes interlocutores. El conocimiento de francés será valorado positivamente. Además, creemos que tendrás éxito si eres una persona con: Alta orientación al cliente interno. Capacidad de organización y priorización. Atención al detalle. Mentalidad resolutiva y proactiva. Facilidad para colaborar con diferentes interlocutores. Si buscas un entorno dinámico, transversal y con impacto real en el negocio, queremos conocerte. We are convinced that diversity is a source of fulfillment, social balance and complementarity for our employees, which is why our offers are open to all, without restriction. Pierre Fabre Laboratories is the world’s second-largest dermo-cosmetics company and one of Europe’s leading pharmaceutical laboratories. Our Dermo-cosmetics & Personal Care portfolio includes international brands such as Eau Thermale Avène, Ducray, Klorane, A-Derma, René Furterer, Même Cosmetics, Darrow and Elgydium. The Medical Care activity covers 5 main therapeutic fields: oncology, dermatology, rare diseases, primary care and family health care. By choosing Pierre Fabre Laboratories, you will join a company where the human dimension is essential, where excellence and innovation are valued, within passionate teams united by common values, committed to pushing the boundaries of science to unite health and beauty for the benefit of all, because every time we care for a single person, we make the whole world better.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Responsible for the administration and functional support of the Pharmacy Visit CRM to ensure business adoption and operational efficiency. This includes resolving user incidents, coordinating improvements with corporate providers, and managing billing and wholesaler operations.