Job Description

Roles & Responsibilities

Make outbound calls to potential customers from provided leads/database

Answer inbound calls and respond to customer inquiries professionally

Explain products/services clearly and persuasively to prospects

Identify customer needs and recommend suitable products/services

1. Follow up on leads and maintain consistent contact until conversion or closure
2. Maintain accurate records of calls, customer details, and outcomes in CRM/Excel
3. Achieve daily, weekly, and monthly call and conversion targets
4. Handle customer objections and complaints politely and effectively
5. Update lead status and share regular reports with the team lead/manager
6. Coordinate with the sales team to schedule follow-ups or meetings when needed
7. Stay updated on company products, promotions, and pricing to answer queries accurately
8. Maintain a positive, professional, and courteous tone on every call

Desired Candidate Profile

• Excellent verbal communication skills in Hindi & English (mandatory)
• 0–2 years of experience in telecalling/telesales/customer service (freshers welcome)
• Pleasant and confident telephone manner
• Basic computer skills — MS Excel, CRM tools, WhatsApp Business
• Strong listening skills and ability to handle objections calmly
• Target-driven with a positive, go-getter attitude
• Well-organized with good follow-up discipline
• Ability to work under pressure and meet daily call targets
• Minimum qualification: 12th pass / Graduate (any stream)
• Immediate joiners preferred

Optional (add if relevant):

• Prior experience in [FX/TRADING/CRYPTO] preferred
• Age group: 20–35 years