JOB DESCRIPTION

• Strong expertise in managing telecom hardware: Cisco, Avaya, Nortel, or similar platforms.

  • Experience with VoIP, SIP trunks, PRI lines, and telecom call flow diagnostics.
  • Familiarity with ticketing systems (ServiceNow, Remedy) and change management processes.
  • Basic networking knowledge (LAN/WAN, IP addressing, DHCP, DNS).
  • Experience with telecom monitoring tools and protocols.
  • Strong analytical, communication, and leadership skills.
  • ITIL Foundation certification preferred.

Support Unified Communications (UC) tools such as Microsoft Teams, Zoom, Cisco WebEx, or Avaya systems.

• Lead and manage day-to-day telecom support operations for enterprise voice systems (PBX, VoIP, SIP, analog/digital lines).
• Coordinate with network and infrastructure teams for cross-functional troubleshooting and changes.
• Monitor telecom systems, manage incidents, perform root cause analysis, and drive resolution.
• Handle provisioning, configuration, and decommissioning of telecom circuits and devices.
• Manage vendor relationships for telecom service providers, escalate issues, and track SLAs.
• Maintain telecom documentation, inventories, and topology diagrams.
• Provide L2/L3 support for hardware (routers, switches, telecom gateways) and software issues.
• Work with IT and security teams to ensure telecom infrastructure meets compliance and security standards.

Job Type: Contract
Pay: $30.00 - $35.00 per hour
Expected hours: 40 per week

Schedule:

• 8 hour shift

Security clearance:

• Confidential (Preferred)

Work Location: On the roa

Please refer the Job description for details