Job Title:
Telecom Support Engineer II
Job Description
We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
The Telecom Engineer is responsible for the Support of the voice platforms across Globe.

SKILLS:

• Good hands-on primarily with Audio codes SBC, Asterix gateway, Avaya ACD, AES, CMS, Verint Recording Platform, System/Session Manager, ACME SBCs, SIP. This includes the hardware and software standards, engineering and security within the voice platforms with a strong focus on system reliability and security.
• Advanced English level is required

Provide 24x7 operational support of Voice Devices, capacity planning, conduct infrastructure audits.

Additionally, as part of the team is tasked with creating and managing detailed infrastructure documentation and procedures to ensure consistency in system design and operations.

• Provide troubleshooting support to maintain all Voice systems and monitor them proactively to ensure that production downtime is minimized
• Ensure an effective communication process is in place with all the stakeholders including vendors, server, Network and Operation support teams.
• Provide Level 2 support for unresolved and multi-geo impacting Sev1 issues
• Help in preparing RCA for Sev1 Incidents
• Solution Design for new Site Setups, ramp ups etc.
• Represent CNX in technical calls with customers for solutioning or RCA discussion
• New product and technology evaluation.
• Provide troubleshooting support to maintain all Voice systems and monitor them proactively to ensure that production downtime is minimized
• Review RCA for Sev1&2 Incidents