Telecommunication Agent at Accor

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Handling, Guest Requests, Communication, Documentation, Support, Digital Guest Communication, Complaint Prioritization, Coordination, Reporting, Telephone Etiquette, Multitasking, Problem-Solving, Telecommunication Systems

Industry

Hospitality

Description

Company Description Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service. Key Features: Stunning Waterfront Setting: Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city. Luxurious Accommodations: Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest. World-Class Dining: Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste. State-of-the-Art Facilities: Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience. Exceptional Service: At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations. Job Description • Call Handling: Answer and route incoming calls promptly and professionally. • Guest Requests: Assist with guest inquiries, wake-up calls, and message delivery. • Communication: Relay information to departments and staff accurately. • Documentation: Maintain call logs and service requests. • Support: Assist with emergency communication procedures. • Manage digital guest communication channels and ensure timely responses • Ensure accurate documentation of guest interactions in the system • Prioritize and follow up on guest complaints and urgent requests • Coordinate effectively with departments to ensure smooth service delivery • Monitor call response performance and support basic operational reporting Qualifications Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability. Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements. Food Safety & Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments. Skills: • High School diploma or equivalent. • Experience in customer service or call handling preferred. • Clear communication and telephone etiquette. • Multitasking and problem-solving abilities. • Familiarity with telecommunication systems. Working Conditions: Full-time position • Rotational shifts including evenings, weekends, and holidays Additional Information Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions. Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company. Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group. Health and Wellness Benefits: Comprehensive health insurance coverage. Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication. Work-Life Balance: Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible. Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance. Social Events and Activities: Participation in social events, team-building activities, and employee gatherings to foster a positive work culture. Transportation Services: Transportation services. Employee Wellness Programs: Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The agent will be responsible for answering and routing incoming calls professionally, assisting guests with inquiries, wake-up calls, and message delivery, and relaying information accurately to various departments. This role also involves managing digital guest communication channels, ensuring timely responses, and maintaining detailed call logs and service request documentation.