Telecommunication Agent (Telephone Operator) at Accor

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Service Industry, Russian Language, Arabic Language, Computer Knowledge, Management Skills, Planning Skills, Decision Making, Interpersonal Skills, Communication Skills, Counseling Skills, PBX Knowledge, Voicemail System Knowledge, Call Accounting Knowledge, Guest Request Management Knowledge, Property Management System Knowledge

Industry

Hospitality

Description

Company Description We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience. SALARIES AND BENEFITS Competitive Salary Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks Vacation tickets /benefits provided by the hotel Medical Insurance Provided Job Description Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log Report broadband and telephone equipment defects to the relevant vendors Attend to complaints and enquiries referred to by Communications Assistant Highlight important events, special instructions and information to the team Handle follow ups passed over from the previous shift Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system Ensure Broadband charges tally with the Hotel PMS postings Conduct and attend trainings, daily briefings and monthly departmental meetings when necessary Maintain good housekeeping standards and adhere to all safety and loss control procedures Monitor the functionality of in-house TV Channels, Pipe-in music system and other equipments and systems and report any defects to Engineering Dept Keep an accurate record of the inventory, rental equipments and stock Tabulate daily and monthly traffic analysis report Qualifications At least 1 year of experience in the Hospitality/Service Industry preferred Good spoken and written Russian language compulsory Able to read and speak Arabic/Russian Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system Excellent management, planning, decision making, interpersonal, communication and counselling skills. Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System Minimum ‘O’ level education with 5 credits or Diploma

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Responsibilities

The Telecommunication Agent is responsible for completing tasks on the Officer Shift Checklist, reporting equipment defects, and managing guest requests. They also monitor call charges and ensure the accuracy of postings in the Property Management System.