NHS LANARKSHIRE

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

FURTHER INFORMATION

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.

The Telecommunication Operative is required to respond to a range of requests from external and internal users of services.
To provide an efficient 24/7 Switchboard, Helpdesk and principle communication and information service for NHSL, facilitating prompt communications in response to internal and external stakeholders via telephone, IT including emails and service request software packages in a courteous and professional manner.
To act as a principle point of contact for staff, patients and other external stakeholders out of normal working hours.
To monitor various internal alarm systems and summon key staff in an emergency situation including but not limited to medical gas alarms, blood fridge alarms, fire alarms and major incidents.
Respond to emergencies, communicating with emergency services e.g. Police, Fire, and Scottish Ambulance Services etc.
To respond as required to the access/egress systems within University Hospital Monklands.