Telecommunication Technician

at  City of Philadelphia

Company Description
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

• Impact - The work you do here matters to millions.
• Growth - Philadelphia is growing, why not grow with it?
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
Job Description
OIT is seeking a candidate with considerable technical knowledge and experience in the telephony field. The Telecommunication Technician will be responsible for installation, maintenance, and operational support of all Voice communications.
The Telecommunication Technician will interface with the Communications manager, voice technical team, network, IT support team and departments.

COMPETENCIES, KNOWLEDGE, SKILLS AND ABILITIES

• Communicate clearly and effectively both in written and verbally
• Organize information and work
• Excellent analytical & organizational skills
• Ability to work in a team environment
• Ability to take direction and work independently
• Required knowledge of installations, maintenance, and service of VoIP services as well as traditional voice services that may interact with the VoIP services
• Required knowledge of over-the-top communications services
• Knowledge of NEC SV8300/9300 and NEC SV8500/9500 a plus
• Knowledge of NEC 2000
• Knowledge of ACD/IVR
• Speak effectively before customers

QUALIFICATIONS

• Completion of an associate degree program at an accredited college or university with a major course work in Computer Science, Information Technology, or a closely related field
• Any equivalent combination of education and experience determined to be acceptable by the Office of Innovation & Technology and Human Resources.
  Additional Information
  Salary Not to Exceed: $50,000
  Important: To apply, candidates must provide a cover letter and resume.
  Work Setting: in-person (onsite)

• Troubleshoot and identifies software, hardware, telecommunications (traditional and VoIP) problems, using diagnostic equipment as necessary.
• Configure, install, and program communication systems and related communication equipment; assembles component system parts; review diagrams, floor plans, charts, and technical manuals for installation of new systems.
• Troubleshoot, repairs and inspect communication systems and related equipment such as headsets for proper operation or to determine malfunctioning components; disassemble and reassemble of phone units
• Use of testing equipment to locate trouble source; test for system failures; test for defective system components; test for proper operation of installed system components and related equipment
• Run and terminate and test voice and data cabling; troubleshoot cable pairs and is familiar with telephony tools and equipment.
• Other responsibilities include running system backups
• Work on NEC SV9300 and SV9500 systems
• Work on legacy NEC phone systems Neax2000, Neax2400 systems
• Other Duties Assigned