Telecommunications Agent at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

15 Dec, 25

Salary

0.0

Posted On

16 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Problem Solving, Attention to Detail, Teamwork, Time Management, Multitasking, Fluency in English, Knowledge of Hotel Services, Grooming Standards, Emergency Coordination, Guest Profile Management, Message Taking, Call Handling, Training Participation, Fidelio System Knowledge

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Ensure guests are greeted by name upon calling as per Rixos Standards. Maintain an up to date knowledge of the hotel and local services. Maintain an awareness of guest profile through the fidelio guest profile system. Complete management's long distance call vouchers and record them on the traffic sheet. Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard. Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls Take messages for guests and management as per the required standard Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person. Be aware at all times of the whereabouts of the managers and where to contact them. Monitor the logs of long distance calls, faxes and messages. Co-ordinate communication within the hotel in the event of an emergency. Be fully aware of the Rixelence for the day Proper grooming at all times Attend training classes as per schedule Show fullest cooperation and respect within the team and other departments Is aware of the daily activities and has product knowledge of all the hotel facilities Qualifications University Degree in any field. Minimum 1 year in a similar role, preferably in a five star hotel Preferably a German speaker Additional Information experience is an asset Prior experience working with Opera or a related system Fluency in English additional languages are a plus Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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Responsibilities

The Telecommunications Agent is responsible for receiving guest calls in a professional manner, maintaining effective communication with departments, and ensuring smooth service delivery. They also handle queries, manage guest wake-up calls, and coordinate communication during emergencies.