Telecommunications Agent at Accor

King Abdullah Economic City, , Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Guest Relations, Switchboard Operation, Time Management, Teamwork, Problem Solving, Attention to Detail, Cultural Awareness, Product Knowledge, Emergency Coordination, Politeness, Professionalism, Grooming Standards, Training Participation, Fidelio System Knowledge

Industry

Hospitality

Description

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. Job Description Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Ensure guests are greeted by name upon calling as per Rixos Standards. Maintain an up to date knowledge of the hotel and local services. Maintain an awareness of guest profile through the fidelio guest profile system. Complete management's long distance call vouchers and record them on the traffic sheet. Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard. Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls Take messages for guests and management as per the required standard Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person. Be aware at all times of the whereabouts of the managers and where to contact them. Monitor the logs of long distance calls, faxes and messages. Co-ordinate communication within the hotel in the event of an emergency. Be fully aware of the Rixelence for the day Proper grooming at all times Attend training classes as per schedule Show fullest cooperation and respect within the team and other departments Is aware of the daily activities and has product knowledge of all the hotel facilities Qualifications University Degree in any field. Minimum 1 year in a similar role. Additional Information Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Telecommunications Agent is responsible for receiving guest calls professionally and maintaining effective communication with all departments to ensure smooth service delivery. They handle queries courteously, greet guests by name, and manage call operations efficiently.