Telecommunications Agent (Telephone Operator) at Accor

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Listening Skills, Telephone Etiquette, PBX Operation, Multitasking, Calmness Under Pressure, Customer Focus, Guest Services Coordination, Confidentiality Maintenance, Call Routing, Language Assistance

Industry

Hospitality

Description

Company Description Rixos Bab Al Bahr is a world-class five-star luxury beachfront resort located on Al Marjan Island in Ras Al Khaimah, UAE, renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept, offering guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service, all set against a stunning backdrop of pristine beaches and the Arabian Gulf, making it a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories. WHAT WE OFFER We offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand. SALARIES AND BENEFITS Competitive Salary Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks Vacation tickets /benefits provided by the hotel Medical Insurance Provided Job Description Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards Provide accurate information about resort facilities, services, events, dining options, and operating hours Handle guest requests efficiently and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.) Take and relay wake-up call requests, ensuring they are executed accurately and on time Manage emergency calls calmly and follow established safety and security procedures Maintain guest confidentiality and handle sensitive information with discretion Log guest requests, complaints, and follow-ups in the system to ensure timely resolution Coordinate with front office and guest services to support VIPs, special requests, and personalized services Operate the hotel’s PBX/telephone system and ensure correct call routing Handle international calls and assist guests with language or communication needs when required Maintain a courteous, calm, and polished telephone etiquette at all times Support other departments during peak hours or special events as needed Qualifications Excellent verbal communication and listening skills Pleasant voice and professional telephone manner Strong knowledge of resort services and layout Ability to multitask and remain calm under pressure Customer-focused mindset aligned with luxury hospitality standards Minimum 1 year experience in a similar role within 5 star luxury property Fluent on English languaage any additional language (Russian) is an asset. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The agent is responsible for promptly and professionally answering all incoming and internal calls, providing accurate resort information, and efficiently handling guest requests by routing them to the correct departments. This role also involves managing emergency calls, maintaining confidentiality, and logging all guest interactions in the system.