POSITION REQUIREMENTS:

• Five years of progressively responsible technical problem-solving experience.
• Strong FTTx product knowledge required, Clearfield product knowledge preferred.
• CFOT (Certified Fiber Optic Technician) certification preferred.
• Must be proficient with the following equipment and associated software: OTDR, Fusion machine, VFL, Inspection probe
• Ability to effectively communicate with all levels of customers and Clearfield employees.
• Ability to provide direct and actionable feedback.
• Able to build strong internal and external relationships and deliver customer centric solutions.
• Able to build teams to address large systemic problems and take immediate action on well defined, repetitive issues.
• Able to travel 50% domestically.

Supports the process of matching customer requirements with appropriate products:

• Communicates with sales or directly with customer to identify product application, specifications, and delivery requirements.
• Creates and recommends product application specific solutions. Develops product/project demonstrations.
• Identify and understand customer applications as they relate to product design

Provide support to the sales force to enhance sales capabilities:

• Provide training on product capabilities, applications, and features.
• Provide technical assistance on product capabilities, applications, and features to the sales teams, as needed, support a sales effort and/or resolve a technical problem.
• Provide data, from work activities in the field, for technical bulletins and promotional literature

Supports the process of matching customer requirements with appropriate products:

• Communicates with sales or directly with customer to identify product application, specifications, and delivery requirements.
• Creates and recommends product application specific solutions. Develops product/project demonstrations.
• Identify and understand customer applications as they relate to product design.

Provides technical assistance on installation activities relating to FTTx:

• Investigates and provides solutions to operational problems effecting product installation and/or performance.
• Supports new product introduction by training and other interactions with customers.
• Identifies ways to reduce installation and rework costs. Collects and communicates data to enable a root cause analysis. Updates processes to ensure installation improvements and cost reductions become standard process.
• Liaison with sales and customer to resolve issues.

Prepare and maintain timely documentation relating to work activity:

• Provide written field reports with illustrations/pictures of customer product problems and first installations in CRM.
• Provide preliminary review of drawings and revisions, as needed, prior to submittal for engineering approval.
• Ensure that all documentation related to any work activity, as needed, is documented in a CAS in CRM.
• Maintain product history folder.

Provide support to the sales force to enhance sales capabilities:

• Provide training on product capabilities, applications, and features.
• Provide technical assistance on product capabilities, applications, and features to the sales teams, as needed, support a sales effort and/or resolve a technical problem.
• Provide data, from work activities in the field, for technical bulletins and promotional literature.

Job complexity and relationships:

• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Networks with senior internal and external personnel in own area of expertise.

Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.
This description of duties is not intended to be all-inclusive or to limit the discretionary authority to assign other tasks of a similar nature and/or level of responsibility.