ABOUT THREDPARTNERS

thredpartners is a small consulting firm based in Chicago. Since 2005, we have been working with clients to drive change and improve performance within their organizations. Our focus is on creating sustainable improvements at client organizations through strategic alignment, operational improvements, effective program management and dependable IT support services.
We are seeking a Call Center Specialist to maintain and improve our NICE inContact call center platform and capabilities.
This role requires a blend of technical skills in NICE CXone (or equivalent web-based
Call Center) development, troubleshooting, and support with a solid understanding of industry standard contact center best practices. The ideal candidate must have quantifiable experience with the NICE CXone (or equivalent web-based
Call Center) platform, features, and applications as well as the ability to solve complex technical challenges with innovative solutions in a fast-paced, demanding environment.

REQUIRED SKILLS:

• 3+ years of experience with the NICE inContact Call Center platform (or equivalent web-based Call Center).
• Quantifiable experience with NICE CXone (or equivalent web-based Call Center) administration, ACD management, Studio design with IVR scripting, as well as report generation and management.
• Excellent problem-solving and analytical skills with the ability to translate complex business requirements into efficient technical solutions.
• Excellent verbal, written, and interpersonal communication skills, to both technical and non-technical audiences.
• Excellent relationship management and conflict resolution skills.
• Ability to multitask and to work independently or as part of a team.
• Excellent organizational skills.
• Impeccable attention to detail.
• Superior customer service skills.
• Ability to escalate issues that require executive attention.
• Ability to read, write, and speak fluent English
• Proficiency in basic office skills: Google, Google Drive, Excel, Word, Visio, PowerPoint.
  Job Type: Part-time
  Pay: From $42.00 per hour
  Expected hours: 24 – 32 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Call Center scripting: 1 year (Required)
• NICE CXone or web-based Call Center Administration: 2 years (Required)

Work Location: Remot

Please refer the Job description for details