Telecommunications Customer Representative at E8M MANAGEMENT
Victoria, BC V8T 5G5, Canada -
Full Time


Start Date

Immediate

Expiry Date

19 Nov, 25

Salary

3500.0

Posted On

19 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description

We are proud to be an Authorized Representative of Rogers, one of Canada’s most respected telecommunications brands. We are on the lookout for quality-focused, self-motivated Telecommunications Customer Representatives who are eager to grow, thrive on building connections, and are passionate about delivering world-class service to every customer.
We believe everything starts with a genuine relationship - whether it’s with customers, clients, or our team. That’s why we foster a professional, inclusive environment where meaningful interactions lead the way.
As a Telecommunications Customer Representative, you will be the face and voice of the brand, leading from the front with confidence and care. You will represent our brand with professionalism, provide clear and helpful guidance on products and services, and ensure each customer feels seen, heard, and valued.
If you are someone who thrives on meaningful interactions and wants to be part of a growing team that leads with heart and delivers with excellence, we want to meet you.

How To Apply:

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Responsibilities
  • Delivering excellent communication with both new and existing customers, always presenting yourself as a calm, courteous, and knowledgeable professional.
  • Providing proactive, personalized support by actively listening to customer inquiries and ensuring a high level of satisfaction with every interaction.
  • Identifying customer needs and motivations to effectively offer tailored product and service recommendations.
  • Handling concerns or objections with care, professionalism, and a solutions-focused mindset, especially during challenging conversations.
  • Overseeing the full sales cycle - from the initial conversation to final installation - to ensure a seamless experience and successful contract execution.
  • Attending daily and weekly meetings to stay up to date on new products, services, and promotional offers.
  • Collaborating with your team while also taking initiative and working independently when needed.
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