We are seeking a highly skilled and customer-focused Telecommunications Service Representative to join our team. As a Telecommunications Service Representative, you will be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring seamless communication services.

REQUIREMENTS:

• Strong technical knowledge of telecommunications systems and protocols
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve complex technical issues
• Experience with telecommunications software and equipment
• Strong analytical and problem-solving skills
  Preferred Qualifications:
• Telecommunications certification (e.g., CompTIA, Cisco)
• Experience in a call center or customer-facing environment
• Knowledge of network protocols and architecture

• Troubleshoot and resolve technical issues related to telecommunications services
• Provide customer support via phone, email, and chat
• Install, configure, and maintain telecommunications equipment and software
• Conduct quality assurance tests to ensure service reliability
• Collaborate with internal teams to resolve complex issues
• Document and track customer interactions and technical issues