JOIN US IN BUILDING A BETTER FUTURE FOR ARIZONA!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona’s best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

SUMMARY

Provides field support for SRP’s various telecommunication networks and systems. These networks and systems include technology supporting Local Area Networks (LANs), Wide Area Networks (WANs), Field Area Networks (FANs), radio systems, and fiberoptics. Successful construction, maintenance and operation of these networks and systems is critical in supporting SRP’s mission of providing sustainable, reliable, and affordable water and energy. Substation, control house, and general network knowledge and experience preferred.

EXPERIENCE

Minimum of 2 years of experience as a Telecom Technician 2 or 6 years related experience required for the Senior Technician level.

• Technician 1, no experience required, this level will participate in a four-year apprenticeship, or equivalent training program.
• Technician 2, minimum of 4 years of experience, completion of four-year apprenticeship or training program, or equivalent training.

EDUCATION

Completion of an appropriate Apprenticeship program or equivalent.

• Installs, programs, and maintains various telecommunication technologies independently while also supporting others.
• Updates work and asset management tools as needed while also supporting others.
• Facilitates system changes and outages while also supporting others.
• Participates in on call support related to network and system incidents.
• Takes the lead on more complicated or less common tasks without support from others.
• Provides technical leadership and mentorship to team.
• Follows all policies, procedures, and standards to deliver safe, secure, reliable, and efficient solutions.
• Verifies and updates network and system documentation.
• Participates in all mandatory training ranging from safety to technology as required for the role.
• Responsible for vehicle, test equipment, tools and any materials associated with work.
• Supports the full lifecycle of telecommunication equipment and systems.
• Works collaboratively with all stakeholders in the best interest of SRP.
• Acts as an advisor in support of system designs, estimates, changes, improvements, or evaluations.
• Manages time to support multiple jobs simultaneously and stays in contact with customers to ensure timelines are met.
• Raises issues and seeks clarification with Engineering group pertaining to job NTPs
• Performs new Substation builds and provides support to others.