EDUCATION:

College Diploma in a related IT field and an equivalent of 2 years recent experience (defined as within the last three years) working at YorkU and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.

EXPERIENCE:

3 years of related experience in the voice and data communications industry (e.g. computer networks and communications systems, microcomputer hardware and software systems).

SKILLS:

Analytical and evaluative skills.
Good organizational skills.
Good written communications skills.
Good oral communication skills to elicit accurate information and respond to inquiries.
Ability and willingness to work effectively as a member of a team.
Strong service orientation coupled with an ability to assess the operational significance of a problem and to set priorities accordingly.
Exercise tact and diplomacy.
Deal calmly and effectively with people.
Attending accurately to details.
Setting priorities and working effectively under pressure of high volume.
Demonstrated ability and willingness to learn new systems and technologies.

Reporting to the Assistant Manager Networks Operation, the Telecommunications Technician provides first-line support for the network cable and telephone infrastructure. The Technician installs, certifies, maintains, trouble shoots and repairs equipment that comprises the University’s network and communications infrastructure. The communications infrastructure includes: the cable plant - twisted pair copper, CAT6 copper, single mode and multi-mode optical fibre, CATV and all associated jacks, cross connects and terminations, telephone equipment, UPS systems, computer server equipment in data centers and communications rooms. Services supported by the communications infrastructure include: telephone service, network connections, cable TV, fax lines, modem lines, debit card connections, alarm circuit connections, electronic card access, and other services.