NEW BUSINESS & GROWTH

· To prepare proposals for new contracts, and to secure new business.
· Proactively seek and identify new business opportunities for the Telecoms category and the wider business.
· Identify new telecoms opportunities, working with colleagues on target driven projects to develop new and existing product areas.
· Take ownership of Growth Connection calls from list on AF CRM tool, accurately recording opportunities for future opportunities.
· Proactively manage the telecoms lead pipeline seeking to deliver and exceed monthly growth KPIs.

SKILLS

· Exemplary customer service skills
· Excellent communication skills, both written and verbal
· Pro-active attitude
· Ability to learn about new technologies.
· Ability to win new business.
· Confident, accurate delivery of information
· Ability to write clear and convincing proposals.
· Ability to undertake analysis and summarise findings clearly.
· Have strong IT and data management skills including all Microsoft Packages.
· Excellent record keeping skills
· Negotiation skills
· Persuader
· Ability to build rapport with stakeholders quickly.

EXPERIENCE

· Experience in B2B sales and using CRM to identify and capture business leads and opportunities.
· Strong administration experience.

OVERVIEW OF ROLE

To be the departments first line of specialist support advising members in all aspect of telecoms services.
Working as an integral part of the telecoms team, assisting in achieving optimum member contract retention and identifying and proactively seeking new sales opportunities and solutions for members business requirements.