Telehealth Community Health Worker - Hybrid at North Shore Community Health Inc

Salem, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Literacy Education, Communication Skills, Analytical Skills, Problem-Solving Skills, Planning Skills, Self-Motivated, Computer Skills, Cultural Sensitivity, Empathy, Team Collaboration, Patient Education, Telehealth Services, Behavioral Health, Spanish Skills, Portuguese Skills

Industry

Hospitals and Health Care

Description

Description This is a part-time (20 hours), grant-funded role. This position will end effective 4/30/2026, with no opportunity for continuation. Opportunity Overview North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. The Telehealth Community Health Worker plays an important role in assisting patients in accessing high-quality telehealth care at North Shore, with the goal of creating equitable access to telehealth services, care, and treatment. This individual will work 1:1 with patients to provide culturally-appropriate education regarding our medical and behavioral health telehealth services, including usage of our telehealth platform and MyChart. The Organization North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides: Comprehensive primary care. Dental services. Behavioral health care. Care management. Pharmacy services. Substance abuse disorder treatment. Nurse care management. Insurance enrollment assistance. NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services. As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits. We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities. Mission North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all. Vision Healthy People | Vibrant Communities Values Accountability We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do. Integrity Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement. Empathy Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients. Courage We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy. Respect NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork. Commitment NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values. EEO Statement: We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Essential Functions: · Provides digital literacy education to patients and families with the goal of increasing confidence and moving patients to video telehealth visits · Utilizes EMR tools and provider relationships to identify patients experiencing core barriers to digital equity. · Offers demonstration of patient portal services (MyChart) and telehealth platform (Doximity) to patients upon request to streamline upcoming appointments and remove barriers. · Assist New Patients in completing necessary paperwork to initiate care at North Shore. · Follow established workflows to help transition eligible in-person appointments to telehealth, with a focus on supporting patients who are more likely to be seen in person. Work closely with the Senior Director of Patient Access to carry out these processes. · Manage communications on multiple platforms between clinical staff to identify patients seeking information or education on telehealth services or access. · Use appropriate technology, such as computers, for work-based communication according to North Shore Community Health requirements. · Other duties as assigned. Requirements · Experience in a community health center setting and/or related experience in health/human services, social services agency preferred. · BA in health or human services preferred. · Demonstrated strong communication skills with individuals and/or groups. · Spanish or Portuguese skills preferred. · Experience working with patients with chronic behavioral health needs is a plus. · Strong analytical, problem-solving, and planning skills. · Ability to successfully prioritize multiple projects on an ongoing basis. · Self-motivated and self-directed to work independently, as well as the ability to engage with various teams across the organization. · Strong computer skills and ability to quickly adapt to using an electronic health record and Microsoft Office applications. · Maintains strict adherence to the NSCH Confidentiality policy. · Incorporates NSCH Guiding Principles and Mission Statement into daily activities. · Complies with all NSCH personnel policies and procedures. · Additional desirable qualities include enthusiasm and passion for helping patients, and an empathetic nature. · Based at Salem Family Health Center, but will be expected to float to the various NSCH sites. As a health center, NSCH ensures that all employees comply with the annual requirements for vaccinations and health screenings. All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID-19 vaccination must be provided, and prospective employees must be vaccinated before their first day of employment, submitting their vaccination record and prehire paperwork. If you need to request an exemption from the vaccine requirement or have any inquiries regarding this policy, please get in touch with the Human Resources Department at hr@nschi.org. At North Shore Community Health, our commitment lies in fostering a diverse workforce. If you're enthusiastic about this position but feel that your previous experience aligns differently with every requirement in the job description, we still encourage you to apply! Your skills could be a great fit for this role or other opportunities within North Shore Community Health. Living on the North Shore With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene. For Information Please Contact: Talent Acquisition Department North Shore Community Health TalentAcquisition@nschi.org

Responsibilities

The Telehealth Community Health Worker assists patients in accessing telehealth care and provides education on medical and behavioral health services. They work closely with patients to enhance their digital literacy and facilitate the transition to telehealth appointments.