Telehealth Operations Supervisor at TeleMed2U

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Clinical Support, Training, Performance Oversight, HIPAA Compliance, Documentation Practices, Data Analysis, Change Management, Technical Troubleshooting, Cross-Functional Collaboration, Patient Engagement, Scheduling Systems, Telehealth Platforms, Communication Skills, Adaptability, Bilingual

Industry

Hospitals and Health Care

Description

About the role The Clinical Operations Supervisor oversees daily telehealth operations, supports clinical operations manager, and ensures consistent delivery of high-quality, compliant patient care. This role leads clinical support teams, drives operational efficiency, maintains standardized workflows, ensures documentation accuracy, and partners with providers, supervisors, and IT to optimize the end-to-end clinical experience Responsibilities Operational Leadership Lead daily operations across assigned telehealth service lines, ensuring reliability, efficiency, and adherence to clinical workflows. Direct and coach clinical support teams, supporting clinical operations managers with training, competency management, and performance oversight. Partner with providers to resolve operational issues and optimize the patient and provider experience. Maintain standardized procedures, clinical workflows, and documentation requirements across EMR and telehealth platforms. Monitor operational and clinical quality metrics; identify trends and implement corrective actions. Ensure compliance with HIPAA and all telehealth-related privacy, safety, and regulatory requirements. Oversee scheduling accuracy, provider templates, and daily capacity to support timely patient access. Monitor access, wait times, and no-show rates and drive improvements in patient engagement and through put. Work with IT and platform support to troubleshoot technical issues and ensure staff proficiency with systems. Participate in workflow design, platform enhancements, and operational readiness for new features or services. Analyze dashboards and operational data to identify gaps, streamline processes, and enhance service delivery. Support change management efforts and implement best practices across clinical operations. Other duties as assigned. Qualifications Experience in clinical or telehealth operations with responsibility for staff supervision Strong leadership, communication, and cross-functional collaboration skills. Knowledge of clinical workflows, HIPAA compliance, and documentation practices. Ability to interpret operational data and drive performance improvements. Adaptability to new technologies, platforms, and evolving regulatory requirements. Prior leadership of clinical support roles (e.g., MA, care coordination). Proficiency with EMRs, scheduling systems, and telehealth platforms. Bilingual (a plus) Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.

Responsibilities

The Clinical Operations Supervisor oversees daily telehealth operations and ensures high-quality patient care. This role leads clinical support teams and drives operational efficiency while maintaining standardized workflows.