Telehealth Outreach Coordinator at Oregon Health & Science University

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

42.97

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telehealth Coordination, Customer Service, Data Management, EHR Documentation, Project Coordination, Communication, Inventory Management, Team Collaboration, Technical Support, Research Support, Program Evaluation, Scheduling, Vision Health Education, Administrative Support, Community Engagement, Problem Solving

Industry

Higher Education

Description

Department Overview OHSU Casey Eye Institute is a premier academic medical center providing eye care for adults and children in the Pacific Northwest and beyond. We treat eye conditions from the most straightforward to the most complex and offer expert care in all ophthalmology specialties. Learn more about our clinics and services. Since 1945, OHSU Casey Eye Institute doctors and vision scientists have worked side by side to discover the causes of eye disease and find new treatments. Bringing research and patient care together helps us turn possibilities into realities. OHSU Casey Eye Institute is a "High Performing" eye hospital, which means we are ranked in the top 10 percent nationally by U.S. News & World Report. As part of the Casey Eye Institute, we improve access to eye care to preserve the gift of sight and eliminate preventable blindness in the communities we are privileged to serve. This position provides technical and operational support for the Casey Eye Institute¿s Community Outreach Program, specifically focused on telehealth screening sites and related operations across Oregon. As a key member of the team, the position supports community-based vision screenings, telehealth services, research initiatives, and vision health education efforts. The role operates under the supervision of the program¿s medical director and program director, contributing to the delivery of high-quality, accessible eye care throughout the state. Pay Range: $31.79 - $42.97 per hour, Commensurate with Experience Function/Duties of Position Telehealth Screening Coordination Serve as the primary point of contact for telehealth community partner sites, providing customer service and operational support. Coordinate scheduling and registration of telehealth vision screening participants in OHSU Epic; maintain and update scheduling templates for CEI Outreach resources. Index external orders, consent forms, and related documentation into OHSU Epic, REDCap, or other approved databases per protocol. Monitor daily telehealth clinic operations, including EHR documentation, image capture, and paperwork; flag issues and coordinate corrective actions with appropriate staff. Collaborate with community partners on site-specific projects aimed at furthering program engagement and increasing screening capacity. Support ophthalmic technicians with troubleshooting EHR, imaging equipment, and data transfer systems; send clinic reminders and operational instructions. Track, purchase, and maintain inventory of screening equipment, supplies, and general office needs for telehealth and outreach activities. Manage administrative functions including P-Card reconciliation, purchase orders, reimbursements, and mileage submissions for telehealth activities. Assist with technician recruitment, onboarding and tracking of hours, mileage; update staffing logistics in SmartSheet to support efficient clinic operations. Review and update SER (Site Evaluation Report) profiles for all telehealth sites on a biannual basis. Prepare IRB-compliant materials for screening sites, including consent forms, educational packets, and staff training documents. Provide onsite support at telehealth sites across Oregon as required to ensure service delivery. Data Entry & Reporting Support Track and manage vision screening data from Epic, REDCap, and other databases in accordance with clinical, research, and community partnership protocols. Enter screening data from mobile and telehealth sites into REDCap or other approved databases. Enter and organize pre- and post-screening records and results; ensure data accuracy and compliance across telehealth and mobile sites. Export OCT device data (XML format) and code key metrics into REDCap for analysis. Develop and support program reports, including data visualizations, graphs, figures, and survey results, for internal evaluation, quality improvement, and annual impact reporting. Assist with program evaluation and data management activities as directed by program leadership. Generate reports and surveys that highlight the program’s reach, outcomes, and impact across activities Administrative & General Program Support Deliver high-quality customer service to community partners, program participants, volunteers, and internal OHSU contacts regarding outreach services and research initiatives. Manage procurement and inventory of vision screening supplies, office materials, and equipment for telehealth and outreach activities. Provide back up support for administrative tasks including P-Card reconciliation, purchase orders, reimbursements, and mileage submissions across the program activities as directed. Monitor and triage program communications (email, fax, phone), routing inquiries to the appropriate staff. Support development of donor and grant proposals by gathering data and contributing to required reports. Other program support duties as directed to ensure the delivery of effective operational support to the Casey Eye Community Outreach Program’s activities. Required Qualifications Three years of experience administering or coordinating parts or subsets of a project or program. A bachelor’s degree in Business Administration, Management, Public Administration, or a field directly related to the position will substitute for two years of the required experience. Demonstrated ability to take initiative and complete projects. Excellent written and verbal communication. Detail oriented, highly accurate, and able to multi-task. Ability and experience working within a team. Strong computer skills and advanced MS Office (Word, PowerPoint, Excel) expertise Ability to operate and communicate effectively and professionally while meeting multiple deadlines and completing projects simultaneously. Ability to prioritize and balance multiple tasks with interruptions. Ability to perform the job duties with or without accommodation. Preferred Qualifications Experience supporting community-based clinical outreach programs, specifically for vision health initiatives, with demonstrated familiarity in delivering care through telehealth platforms and mobile clinical outreach settings. Experience in public health, research support, community service/engagement and/or program support. Experience with Epic, RedCap or other EHRs, Qualtrics, Oracle and other databases. Demonstrated ability to establishes and maintains respectful, cooperative, and productive working relationships with those inside and outside of the program who can provide information, assistance and support to meet mutual goals and objectives. Additional Details Primarily Monday - Friday based in the outreach office located on Marquam Hill. Limited travel to telehealth sites throughout Oregon with limited weekend work (less than 3%). Employee may telework with supervisor approval, following probationary/training period with approved Flexible Work Agreement on file. All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

Responsibilities

The Telehealth Outreach Coordinator provides technical and operational support for the Casey Eye Institute’s Community Outreach Program, focusing on telehealth screening sites across Oregon. This role includes coordinating telehealth services, managing data entry, and supporting community-based vision screenings and educational efforts.