OTHER INFORMATION AND BENEFITS

• 5-day work week (Mon- Fri, 9 am - 6 pm)
• Walking distance from Tanjong Pagar MRT
• Attractive remuneration package, monthly and quarterly commission, annual leave entitlement, outpatient and dental benefits, group hospitalization and surgical, personal accident and term life insurance, etc.

Job Requirements:

• Minimum Diploma/ GCE ‘O’ level with at least 3 years of relevant work experience doing outbound sales preferably in call centre environment and general insurance industry
• Possess General Insurance certifications (BCP, PGI and HI if applicable) and basic computing skills
• Energetic, outgoing personality, customer and service oriented
• Fast learner, able to work independently and as a team
• Possess great initiative and positive working and learning attitude
• Able to converse fluently in both English and Mandarin (to handle majority of our Chinese-speaking customers)
• Excellent interpersonal and communication skill

Reporting to the Senior Team Leader/ Senior Relationship Officer, you shall be responsible to

• Perform outbound sales calls to customers (existing and of affinitive partners) to promote, cross or upsell insurance needs, our products and services using telephone as the main medium of contact
• Responsible for incoming pre-sales enquiries, sales, post-sale customer service and on-going customer relationship management
• Send product information and reply emails to customers professionally
• Deliver an excellent level of customer service and develop relationships with customers to maximize sales potential, retention and renewal and to ensure total customers satisfaction
• Ensure monthly KPIs (Call Performance and Sales Targets) are met and exceeded
• Well versed in insurance products and services
• Assist to handle incoming calls from the general line where necessary, e.g. insufficient manpower or high call volume

Job Requirements:

• Minimum Diploma/ GCE ‘O’ level with at least 3 years of relevant work experience doing outbound sales preferably in call centre environment and general insurance industry
• Possess General Insurance certifications (BCP, PGI and HI if applicable) and basic computing skills
• Energetic, outgoing personality, customer and service oriented
• Fast learner, able to work independently and as a team
• Possess great initiative and positive working and learning attitude
• Able to converse fluently in both English and Mandarin (to handle majority of our Chinese-speaking customers)
• Excellent interpersonal and communication skills