Telematics Specialist at COMPANY WRENCH LTD

Carroll, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telematics, Customer Service, Sales, Communication Skills, Data Analysis, Market Research, Collaboration, Maintenance Processes, Proactive Outreach, Upselling, Account Management, Problem Solving, Multi-tasking, Technical Proficiency, Teamwork, Customer Engagement

Industry

Machinery Manufacturing

Description

Job Details Job Location: CARROLL, OH 43112 We encourage you to see how rewarding employment at Company Wrench can be. We are looking for dedicated, passionate and career-minded individuals to join our experienced team. At Company Wrench, we are committed to your career development, and we will be with you every step of the way to enhance your training, education, experience, and overall professional development. Company Wrench is the place for you to reach your career goals while providing the “Cutting Edge of Customer Service” to our valued customers. Qualifications The Telematics Specialist evaluates real-time telematics data from heavy equipment to identify maintenance needs and proactively engages customers with recommendations. This role collaborates with Service and Sales teams to schedule service calls, identify upselling opportunities, and support efficient rental machine maintenance schedules. Telematics Administration • Monitor real-time telematics data from various heavy equipment manufacturers to identify machine issues and maintenance needs. • Maintain and update customer accounts and machine lists in company systems. Customer Outreach • Proactively reach out to customers to schedule maintenance, communicate equipment alerts, expired warranties and recommend appropriate parts or service solutions. • Identify and propose maintenance contracts or extended warranties to meet customer needs. Prospecting & Market Research • Conduct market research to identify potential customers and gauge interest in products or services through calls and messaging. Internal Collaboration & Support • Notify the Service Department about rental machines requiring maintenance or repairs and follow up to ensure timely action. • Collaborate with the Sales team by sharing telematics insights to identify upsell opportunities and support rental machine management. Knowledge and Experience: • 3+ years experience in sales and customer service, construction or related industry is preferred. • Associate or Bachelor’s degree in Business, Marketing or related field preferred • Strong desire to learn new skill sets and knowledge • Strong verbal and written communications skills. • Proficient with computers and related systems • Ability to work with a diverse team including territory sales representatives, marketing, service, parts, customer service and executive team. • Familiarity with equipment maintenance processes is preferred • Ability to multi-task effectively. Additional Information: Medical, Dental & Vision Insurance 401K Plan + Match Paid time off and vacation Paid Birthday Holiday Short/Long Term Disability Growth opportunities Paid Training Monthly Profit Sharing Bonus ESOP Plan Family owned and operated Long term job security Health and wellness program Discounts on products and services We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The Telematics Specialist evaluates real-time telematics data to identify maintenance needs and engages customers with recommendations. This role involves collaboration with Service and Sales teams to schedule service calls and support efficient maintenance schedules.