Telemedicine Navigator at Music City Prep Clinic

Bartlett, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Assistance, Appointment Coordination, Patient Engagement, Confidentiality, Documentation, Communication, Teamwork, Problem Solving, Data Entry, Empathy, Initiative, Judgment, Decision Making, Microsoft Office, Google

Industry

Hospitals and Health Care

Description

Diversity Health is a Nashville-based management services organization (MSO) that powers community clinics across Tennessee and Kentucky, including Music City PrEP Clinic and Chosen Family Medicine. Diversity Health provides the operational, financial, and strategic infrastructure so its partner clinics can focus on patient care and delivering Great Experiences by Design—expanding access to sexual health, HIV prevention, and primary care. Through this support, Music City PrEP Clinic operates five physical clinic locations staffed by a rapidly growing team of medical and administrative professionals. Rod Bragg Diversity Health, LLC is an equal opportunity employer. Telemedicine Navigator Job Summary * The Telemedicine Navigator serves as a key point of contact for patients utilizing telehealth and homekit services. This role supports patients before, during, and after virtual visits by providing technical assistance, appointment coordination, and compassionate guidance to ensure timely access to care. The Navigator works closely with providers, clinical teams, and administrative staff to reduce barriers to care and improve patient engagement and retention. General Responsibilities * Maintains a high level of confidentiality and privacy according to the clinic’s policies and procedures and HIPAA compliance. * Follows up with telemedicine/homekit patients in accordance with the Adherence Procedures Document and counsels patients on the importance of remaining adherent. * Documents progress notes in the patient’s chart. * Confirms patients’ receipt, use, and return of home testing kits. * Monitor outstanding lab results for our telemedicine patients’ and encourage patients to complete their lab orders throughout this process * Answers patient questions without making medical determinations * Escalates issues that require a provider’s input and acts as liaison between patient and provider. * Follows up with patient cases assigned through the 340B adherence workflow * Assigns accurate explanations in patient navigation software based on the status of patients. * Works effectively in a team environment. * Completes other tasks as assigned by office management. * Monitor Google calendar and attend meetings as scheduled * Accurately reports hours worked in ADP app and keep your supervisor informed of any deviations of your normal work schedule. * Be available on Google Chat when clocked in for work * Take lunch breaks in accordance to TN state laws and Diversity Health policies * Remain logged into any and all platforms where pt corresponds with us, and accept calls that come in to the Adherence Dept. during working hours * Monitor Athena inbox/portal messages and respond timely * Serve as the primary patient contact for telemedicine services, navigating patients through visit preparation and post-visit care * Provide real-time assistance to patients experiencing technical or access issues before or during telehealth appointments * Accurately document patient interactions, outcomes, and follow-up actions in electronic medical record systems used by MCPC * Maintain data related to patients who were seen for each clinic for clinic tally purposes * Collaborate with the rx management, sometimes acting as a liaison between the patient and rx navigator/pharmacy to ensure timely delivery of medication Job Qualifications * Ability to work effectively in a team environment (physicians, staff, volunteers, patients, public and external agencies) * Communicates effectively with use of empathy, integrity,and accuracy. * Must have the ability to take initiative and to exercise independent judgment, decision-making and problem solving expertise. * Proficient in the use of spreadsheets, databases, data-entry, and general office processing software, such as Microsoft Office, Google, etc.. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

The Telemedicine Navigator serves as a key point of contact for patients utilizing telehealth services, providing support before, during, and after virtual visits. Responsibilities include technical assistance, appointment coordination, and ensuring timely access to care.