Telephone Agent

at  Explain Market Research

WHAT WE REQUIRE FROM YOU…

Whether you are seeking a new challenge, starting your career or even have research experience – we will provide you with the necessary training and guidance -

• Previous experience in customer service within a call centre is preferred, however, transferable skillsets within an applicable customer service environment are equally valued e.g., retail, hospitality or leisure
• Excellent communication and listening skills over the telephone
• Self-motivated, target driven and passionate about gather meaningful insights.
• Organised with competent computer and typing skills .
• Flexible, adaptable with the ability to respond to change to meet targets

Education:

• GCSE or equivalent (preferred

THE ROLE

You will work on a range of interesting projects and key responsibilities are (not exhaustive):

• Undertaking research-based telephone interviews to a range of respondents on behalf of our clients through the completion of scripted questionnaires.
• Recording all respondent comments on the computer ensuring accurate reflection of discussion.
• Ensuring contact with respondents is professional and upholds Explain core brand values.

ROLE IS SUBJECT TO A BASIC DBS CHECK (WHICH WE DEEM IS SATISFACTORY). ALL APPLICANTS MUST HAVE THE LEGAL RIGHT TO WORK IN THE UK. EXPLAIN MARKET RESEARCH ARE UNABLE TO SUPPORT VISA APPLICATIONS/SPONSORSHIP.

Explain Market Research is an equal opportunities employer.
Job Type: Part-time
Pay: £12.00 per hour
Expected hours: 25 – 30 per week

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free flu jabs
• Health & wellbeing programme
• Store discount

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Application question(s):

• 
  
• Do you have any unspent criminal convictions or conditional cautions (excluding speeding offences) under the Rehabilitation of Offenders Act 1974? (Yes or No) - If yes, please provide brief details below

• Outline what makes you the ideal candidate for this role? (maximum of 300 words)

Education:

• GCSE or equivalent (preferred)

Work Location: In person
Application deadline: 27/01/202