Salary
£25,207 – £26,000 per annum plus London allowance
Location
Remote working and may also be required to work anywhere within the CAL service (Lewisham borough, London)
Workplace
Work from home
Contract
Fixed term contract
Hours per week
35

ABOUT THE ROLE

Telephone Assessor (full time)
Reporting to the Head of Advice
Contract: 6 months Fixed-Term Contract (with possibility of extension)

ROLE PURPOSE

Provide a quality service to clients through telephone and digital assessment on a range of issues on Advice Lewisham’s Enquiryline.

CONTEXT OF ROLE

Work as part of the advice team to ensure delivery to agreed targets and quality standards of CAL services.

OTHER DUTIES AND RESPONSIBILITIES

• Complete the required training to comply with quality assurance processes.
• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
• Demonstrate commitment to the aims and policies of the CAL’s service.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.