ABOUT US

Commercial Credit Services is a professional debt collection agency operating across Australia and New Zealand. We are a merit-based employer, proud of our diverse workplace, and committed to fostering career growth. Our focus is on equipping our team with lifelong skills that can be applied in any professional setting.

✅ ADDITIONAL EVENING SHIFT INCENTIVES

✅ Career advancement within a fast-growing company
✅ Opportunities for leadership for high-performing team members
✅ Exciting incentives and rewards for top performers
✅ A diverse and inclusive workplace that values every individual
✅ Ongoing training with real-world applications
✅ Free food to keep you fuelled during shifts
How to Apply:
If you’re looking for a chance to join a forward-thinking company and make a difference, we want to hear from you! Please submit
✅ An updated our resume
✅ A brief cover letter detailing your suitability for the role and ensuring you cover off on why you are the dedicated team member we want
✅ Complete our questions
Job Type: Casual
Pay: $32.18 – $37.32 per hour
Expected hours: 20 per week

Schedule:

• Afternoon shift
• Evening shift
• Monday to Friday
• No weekends

Application Question(s):

• Were you referred by a current member of staff member, if so, who?
• What is your best CONTACT NUMBER to reach you on?
• What is your EMAIL ADDRESS to contact you on?
• How long do you plan on working with Commercial Credit Services?
• How many hours/shifts a week do you wish to work?
• Are you able to commit to work Monday 4:30pm – 8:30pm ?
• Are you able to commit to work Tuesday 4:30pm – 8:30pm ?
• Are you able to commit to workWednesday 4:30pm – 8:30pm ?
• Are you able to commit to workThursday 4:30pm – 8:30pm ?
• Are you able to commit to work Friday 1:00pm to 5:00pm?
• Do you speak any other languages fluently if YES – what languages?
• Are you an Australian Citizen or Permanent Resident, if not what Visa do you hold?
• If you are on Visa - What is the maximum hours you can work, and when does it expire?
• What is your motivation for applying for this role?
• Do you have any planned holidays in the next 18 months – if yes when?

Work Location: In perso

THE ROLE

As a Telephone Debt Collection Specialist, you’ll play a vital role in resolving customer accounts while working within a supportive, team-driven environment. It requires you to be available to work 4:30pm – 8:30pm – Monday to Thursday & Friday 1:00pm – 5:00pm regardless of your personal schedules e.g., exams, school, extra-curricular commitments, public holidays.

YOUR RESPONSIBILITIES WILL INCLUDE:

✅ Handling customer interactions with empathy, professionalism, and patience to find effective solutions
✅ Managing emotional and high-pressure situations with quick thinking and adaptability
✅ Working collaboratively with colleagues to meet team goals
✅ Negotiating payment plans with customers to resolve outstanding debts