Telephone Customer Service Advisor at Hedin Automotive London Ltd

Dartford, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

25396.8

Posted On

06 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Listening Skills, Attention to Detail, Teamwork, Brand Ambassador, Learning Ability, High Quality Service

Industry

Retail Motor Vehicles

Description

Mercedes-Benz of Dartford are seeking a friendly, organised, and service-oriented individual to join our team as a Telephone Customer Support Specialist. As a Telephone Customer Support Specialist, you will be the first point of contact for new and returning customers, handling phone calls with professionalism and warmth. You will use your communication skills to support customers with their enquiry needs, ensuring everyone receives the highest level of care from their very first interaction. You will thrive in this role if you can demonstrate the following behaviours: Natural enthusiasm and courtesy when engaging with customers over the phone Strong listening skills and attention to detail when recording information. Team-oriented mindset, ready to support colleagues and contribute to an inclusive environment Enjoy being a brand ambassador and want to represent Mercedes-Benz Confidence to learn and develop new skills such as phone systems and customer database tools Passion and commitment for delivering memorable, high quality customer service Main Responsibilities: Customer Service Support via Telephone Handle incoming general enquiry calls with courtesy, efficiency, and professionalism Accurately record, transfer, and follow up on all customer enquiries Keep up to date with Mercedes-Benz product updates, services, and dealership promotions to provide accurate information Consistently embody Mercedes-Benz values of customer focus, integrity, and professionalism You’ll work a total of 40 hours per week, with a variety of shifts designed to support work-life balance and team collaboration. These include the following: Monday to Friday: 8:00am – 5:00pm 9:00am – 6:00pm 9:30am – 6:30pm Saturday: 8:00am – 5:00pm, on a rota basis (approximately 1 in every 6 Saturdays). Sunday: 10:00am – 4:00pm (occasionally, we may ask for your support in covering this shift) Salary: £25,396.80 plus up to £5,000 bonus OTE Your exact shift will be confirmed in advance and may rotate to support team needs. We aim to provide a supportive environment with fair rota planning, so you’ll always know your schedule ahead of time. Benefits of Working as a Telephone Customer Support Specialist Attractive salary and benefits package 25 days of annual leave, in addition to standard UK bank holidays Significant employee discounts on Mercedes-Benz vehicles and services Life insurance coverage Participation in our pension scheme Access to various employee discount schemes Discount programs for health and wellbeing Ongoing personal development and training opportunities An inclusive workplace culture that encourages growth and development If you are committed to making a positive impression with every customer conversation and want to establish your career in a dynamic Mercedes-Benz dealership, we would love to hear from you. Hedin Automotive is an equal opportunity employer. We welcome applications from candidates of all identities, backgrounds, and abilities. All offers of employment are subject to pre-employment checks, including right to work, references, and a criminal record check. Discover more about our company and values at https://www.hedinautomotive.co.uk/.

Responsibilities

The Telephone Customer Support Specialist will handle incoming customer enquiries via phone with professionalism and warmth. They will accurately record and follow up on customer enquiries while staying updated on product information and dealership promotions.