As a Telephone Debt Collection Specialist, you’ll play a vital role in resolving customer accounts while working within a supportive, team-driven environment. You must be available to work 30 hours & at least 4 shifts per week with the ability to finish at 5:00pm Monday to Friday & work 2 of your minimum 4 shifts on Monday & Friday.

ABOUT US

Commercial Credit Services is a professional debt collection agency operating across Australia and New Zealand. We are a merit-based employer, proud of our diverse workplace, and committed to fostering career growth. Our focus is on equipping our team with lifelong skills that can be applied in any professional setting.

BENEFITS & PERKS

✅ Competitive hourly rate (starting at $31.20 per hour)
✅ Career advancement within a fast-growing company
✅ Opportunities for leadership for high-performing team members
✅ Exciting incentives and rewards for top performers
✅ A diverse and inclusive workplace that values every individual
✅ Ongoing training with real-world applications
How to Apply:
If you’re looking for a chance to join a forward-thinking company and make a difference, we want to hear from you! Please submit
✅ An updated our resume
✅ A brief cover letter detailing your suitability for the role and ensuring you cover off on why you are the dedicated team member we want
✅ Complete our questions
Job Type: Casual
Pay: $32.00 per hour

Schedule:

• 8 hour shift

Application Question(s):

• Were you referred by a current member of staff member, if so, who?
• What is your best CONTACT NUMBER to reach you on?
• What is your EMAIL ADDRESS to contact you on?
• How long do you plan on working with Commercial Credit Services?
• How many hours a week do you wish to work?
• When can you start?
• Are you available to work a Monday & finish at 5pm?
• Are you available to work a Friday & finish at 5pm?
• Are you able to commit to a minimum of 30 hours & 4 shifts per week with shifts finishing at 5:00pm Monday to Friday?
• Do you speak any other languages fluently if YES – what languages?
• This role is based in our Office in Blacktown NSW - (3/45 Fourth Avenue, Blacktown) does this location suit your ability to attend?
• Do you have any planned holidays in the next 18 months – if yes when?
• What is your motivation for applying for this role?
• Are you an Australian Citizen or Permanent Resident, if not what Visa do you hold and does it have any work restrictions?
• If you are on a VISA when does it expire?

Work Location: In perso

THE ROLE

As a Telephone Debt Collection Specialist, you’ll play a vital role in resolving customer accounts while working within a supportive, team-driven environment.

YOUR RESPONSIBILITIES WILL INCLUDE:

✅ Handling customer interactions with empathy, professionalism, and patience to find effective solutions
✅ Managing emotional and high-pressure situations with quick thinking and adaptability
✅ Working collaboratively with colleagues to meet team goals
✅ Negotiating payment plans with customers to resolve outstanding debts