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Telephone Dispatcher Amb Care at Temple Health System
Philadelphia, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Telephone Dispatching, Customer Service, EpicCare, Call Routing, Communication, Problem Solving, Patient Care, Teamwork, Attention to Detail, Multitasking, Time Management, Empathy, Active Listening, Organizational Skills, Adaptability, Technical Skills

Industry

Hospitals and Health Care

Description
The dispatcher in the call center is responsible for answering telephone calls in the ambulatory care call center, typing the messages in EpicCare and routing the calls to the appropriate department or the Registered Nurse for complete resolution. Incorporates the concepts of the Hospital's Customer Service Program into all aspects of patient care activities. Accountable to the Nursing Director or designee for all activities. Education High School Diploma or Equivalent Required Experience 2 years experience working in a Call Center Preferred Licenses
Responsibilities
The dispatcher is responsible for answering calls in the ambulatory care call center and routing them to the appropriate department or Registered Nurse. They must incorporate the Hospital's Customer Service Program into all patient care activities.