As a result of recent company growth and the progression of employees internally, we are delighted to be able to offer the opportunity for the right candidate to join our active and busy Telephone Helpdesk and Administration department. As this role is predominantly Previous experience in customer service and on telephones is advantageous. Candidates selected for interview will use their CVs to show relevant experience and will demonstrate that they are confident to support our clients on email and the telephone and be the friendly, helpful and informative voice of Your Conveyancer.

ROLE PROFILE

Helpdesk Assistants / Administrative Assistants are responsible for responding to calls coming into the Remortgage department and dealing with the administrative tasks relating to remortgages. Their role is crucial to supporting the Case Managers and enabling them to provide the best quality service to all clients.

KEY RESPONSIBILITIES AND DUTIES INCLUDE:

• taking all calls incoming to the Remortgage department;
• carrying out the Welcome Calls to verify information;
• following the company’s Caller Verification Policy;
• assisting callers by providing updates and responses to queries;
• directing calls to Case Managers as required;
• administrative tasks should as filing, downloading, checking and receipting documents.