Telephone Operator at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Teamwork, Guest Relations, Judgment, Multi-Cultural Understanding, Attention to Detail

Industry

Hospitality

Description

Company Description An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. Job Description PURPOSE OF POSITION To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards. KEY ROLES & RESPONSIBILITIES Process all incoming and outgoing calls accurately and courteously Ensure smooth internal telecommunication as per Raffles Standards Accurately record and control wake-up calls Assist guests with international calls and directory queries Call guests by name whenever possible Page staff member when requested Abide by principles of guest privacy Handle guests requests promptly and report complaints to the Telephone Supervisor Bill call costs Aware of local telephone listings and frequently dialed numbers Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations Advise defects on switchboard equipment to Supervisor Maintain a clean work environment Maintain detailed knowledge of the Hotel’s fire, life and safety system Adhere to OH&S policies and procedures Qualifications PERSONAL ATTRIBUTES Written and verbal communication skills in English Able to develop rapport with Colleagues and Management staff Ability to work cohesively with co-workers as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to promote positive relations with all hotel guests & patrons Able to exercise good judgment with difficult guests Understanding and ability to work in a multi-cultural environment QUALIFICATIONS Secondary Education or relevant qualifications in Hotel Management. EXPERIENCE Minimum 1 year relevant experience preferably in a four or five star hotel Additional Information Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates

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Responsibilities

The Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously while ensuring smooth internal telecommunication. They must assist guests with calls and requests, maintain guest privacy, and handle complaints promptly.