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Telephone Operator (casual) - UPMC East at UPMC

Monroeville, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Telephone Operations, Data Entry, Emergency Response, Communication, Multi-line Management, Call Transfer, Protocol Adherence

Industry

Hospitals and Health Care

Description

UPMC East is currently hiring a casual Telephone Operator to join our team! Whether you're looking for a collaborative team setting, excellent work-life balance or experience with an industry leader, our Telephone Operator opportunity offers many ways for you to get involved! UPMC East is currently seeking an organized and detail-minded individual to fill a casual Telephone Operator role. This position will be scheduled to work day/evening shifts and will have weekend/holiday requirements. Candidates will be placed into the appropriate job title/salary grade based on experience and education. Apply today to see where your career can go! Purpose: Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations. Responsibilities: May train new operators. May be required to do system data entry on request. Provide service to multiple answering service clients utilizing individualized protocols. Process appropriate emergency code or STAT page. Initiate voice pages when required. Provide Physician on call information to requesting individuals. Use required phrasing at all times when answering telephone calls. Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. Determine callers requirements (extension desired, information requested, etc.) and transfer call. Provide status report on any page in progress to the individual requesting the page. High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Telephone Operator serves as the main point of contact with the public and hospital departments, handling routine and emergency situations. Responsibilities include processing calls, providing information, and maintaining good customer service.