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Telephone Operator-Day/Evening Shift at UPMC

Harrisburg, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Multi-tasking, Customer Service, Calm Under Pressure, Professionalism, Data Entry, Emergency Response, Communication, Call Handling

Industry

Hospitals and Health Care

Description

Join our team of Life Changers! UPMC is hiring a Full-Time, Telephone Operator to support the office in Harrisburg. This call center is busy as it receives a high volume of emergency calls daily. Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude. Ability to multi-task while answering phones is a must. Shift will rotate and hours are scheduled between 7:00am and 12:00am (Day/Evening Shift) Working every 3rd holiday and weekend is required. Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today! Responsibilities: May train new operators. May be required to do system data entry on request. Provide service to multiple answering service clients utilizing individualized protocols. Process appropriate emergency code or STAT page. Initiate voice pages when required. Provide Physician on call information to requesting individuals. Use required phrasing at all times when answering telephone calls. Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. Determine callers' requirements (extension desired, information requested, etc.) and transfer call. Provide status report on any page in progress to the individual requesting the page. High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Telephone Operator will provide service to multiple answering service clients and process emergency calls. Responsibilities also include training new operators and providing status reports on pages in progress.