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Telephone Operator at Filinvest Group
Muntinlupa, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Answering Calls, Guest Service, Information Provision, Handling Inquiries, Assisting Requests, Reservations, Call Transferring, Message Taking, Complaint Handling, Communication Systems, Emergency Procedures, Confidentiality

Industry

Hospitality

Description
FILINVEST COMPANY: Quest Plus Conference Center Manila As a Telephone Operator, you will be the first point of contact for guests calling our hotel. Your primary responsibility will be to handle incoming calls promptly and efficiently, providing information, answering inquiries, and assisting with guest requests. 1. Answer incoming calls promptly and courteously, adhering to established hotel standards. 2. Provide accurate information about hotel facilities, services, and policies to callers. 3. Assist guests with making reservations, confirming bookings, and providing relevant details about their stay. 4. Transfer calls to appropriate departments or staff members as needed. 5. Take and relay messages accurately and in a timely manner. 6. Handle guest complaints and concerns professionally, escalating issues to management when necessary. 7. Maintain a comprehensive knowledge of hotel services, amenities, and local attractions to assist guests effectively. 8. Utilize hotel communication systems and software to manage calls efficiently. 9. Follow established procedures for emergency situations, including directing emergency calls to the appropriate personnel and providing assistance as needed. 10. Uphold confidentiality and discretion when handling sensitive information or guest requests
Responsibilities
The Telephone Operator serves as the initial point of contact for hotel guests, managing incoming calls promptly and courteously to provide information and assist with various requests. Key duties include handling reservations, transferring calls accurately, relaying messages, and professionally addressing guest concerns according to established hotel standards.