Telephone Operator-Front Office-Jumeirah Olhahali Island Maldives at Jumeirah Group

Minsk, , Belarus -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal skills, Leadership, Team management, English proficiency, Opera, Cash float maintenance, Shift handover, Message taking, Email correspondence

Industry

Hospitality

Description

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers. About Jumeirah Olhahali Island: Jumeirah Olhahali Island in the Maldives is a contemporary island retreat set in the crystal-clear waters of the Indian Ocean. Surrounded by natural beauty, the resort features a collection of beach and over-water villas blending modern design with Maldivian charm. Guests can enjoy curated wellness experiences, diverse dining options with ocean views, and a wide range of leisure activities, including water sports, a fitness center, and an infinity pool. About the Job: An exciting opportunity has arisen for a Telephone Operator to Front Office team in Jumeirah Olhahali Island. The main duties and responsibilities of this role include: Handle internal and external calls as per Jumeirah Standard Handling messages professionally Update “HEART” daily arrival departure movements Update guest profile note log efficiently Update guest profile in o Opera Order arrival amenities in a timely manner Maintain Front Office cash float, ensure no shortage or access Handover shift duty to next shift professionally without any issue Taking message for reservation queries during reservation close time Email guest in house list and guest feedback report on a timely manner Handle all E-butler messages Update ‘HEART” for one week Villa moves, meal upgrade, villa upgrade and cake request emails to be sent to other departments Arrival and departure timings to be published in the respective information groups upon receiving the timing from airport or TMA Print next day’s guest arrival registration cards Print cocktail invitation cards Maintain and issue items for guest use and must be logged About You: The ideal candidate for this position will have the following experience and qualifications: 2 years of relevant experience in hospitality or related industries Experience working in a multi-cultural environment Strong communication and interpersonal skills Proficiency in English Leadership and team management skills. About the Benefits: At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. Benefits include: Supportive and inclusive work environment Access to Learning & Development program and clear career pathways Opportunities for internal mobility within our global network Colleague discounts on food, beverage, and hotel stays worldwide Company-provided shared accommodation Comprehensive healthcare and life insurance coverage Paid annual leave and flight from your home country Meals and Laundry services Rest and Relax vacation

Responsibilities

The Telephone Operator will manage internal and external calls according to Jumeirah standards, efficiently update guest profiles and logs in systems like HEART and Opera, and handle arrival/departure movements and amenity orders.