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Telephone Operator at Grand Millennium Al Wahda

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Politeness, Courtesy, Guest Interaction, Service Delivery, Knowledge of Hotel Services, Guest Profile Management, Call Management, Message Taking, Environmental Standards, Health Standards, Safety Standards, Switchboard Operation, Wake-up Call Management

Industry

Hospitality

Description

As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay. Key Job Responsibilities: Professionally and warmly receive each Guest call, ensuring a friendly interaction. Foster effective communication with all relevant departments to ensure seamless service delivery. Address every query with politeness and courtesy, consistently exceeding Guest expectations. Greet Guests by name upon calling, adhering to the established standard. Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge. Cultivate awareness of Guest profiles through the Opera Guest profile system. Complete long-distance call vouchers and accurately record them on the traffic sheet. Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards. Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers. Take messages for Guests and Management in accordance with prescribed standards. Uphold environmental, health, and safety standards in alignment with organizational policies. Adhere to the company’s environmental, health, and safety procedures and policies.

Responsibilities

The Telephone Operator is responsible for professionally receiving and managing Guest calls, ensuring a friendly and efficient interaction. They also facilitate communication with departments to enhance service delivery and maintain knowledge of hotel services.