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Telephone Operator at IHG Career

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Answering Calls, Directing Calls, Message Handling, Courtesy, Promptness, Accuracy, Guest Communication, Wake-up Calls, Information Provision, Hospitality

Industry

Hospitality

Description

Key Responsibilities of a Hotel Telephone Operator: Answering and Directing Calls: Operators answer calls promptly and courteously, using a standard greeting and accurately directing calls to the correct guest room, department, or staff member. Message Handling: They take messages for guests and ensure they are delivered promptly and accurately. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza

Responsibilities

The primary duties involve answering and directing incoming calls courteously and accurately to the correct guest rooms, departments, or staff members. Operators are also responsible for taking messages for guests and ensuring timely and accurate delivery.