Telephone Operator (Instant Service Agent)/ テレフォン・オペレーター at IHG Career

Sapporo, Ishikari Subprefecture, Japan -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephone Operation, Guest Services, Communication, Call Management, Wake-up Calls, International Calls, Paging, Billing, Confidentiality, Emergency Protocols, OH&S Compliance, Verbal Communication, Guest-First Mindset, Japanese Proficiency, Computer Systems Familiarity, Professionalism

Industry

Hospitality

Description

Telephone Operator (Instant Service Agent) Location: InterContinental Sapporo At InterContinental Sapporo, we are looking for a courteous and professional Telephone Operator who is passionate about delivering seamless guest experiences through effective communication. In this role, you’ll be the first voice our guests hear and a key point of contact within the hotel—making every interaction feel personal and welcoming. Your Day-to-Day As a Telephone Operator, you’ll be responsible for: Guest Services & Communication Answering all incoming and outgoing calls with accuracy, efficiency, and courtesy Managing and documenting all wake-up call requests Handling international calls and directory assistance for guests Addressing guest needs and requests promptly, escalating complaints when necessary Calling guests and colleagues by name whenever possible to create a personalized experience Assisting in paging staff or guests when requested Recording all call-related activities and reporting to the logbook daily Accurately billing call charges to guest accounts Ensuring guest privacy and confidentiality at all times Coordination & Safety Working with other departments to ensure guest paging and communication is handled smoothly Staying familiar with local emergency protocols and procedures including fire, bomb threats, and critical incidents Reporting equipment malfunctions or service issues to the supervisor Maintaining a clean and organized telephone room Staying updated on hotel information, promotions, and events to assist guests effectively Occupational Health & Safety Demonstrate awareness of OH&S policies and follow all safety procedures Operate equipment safely and report any hazards immediately Log incidents and accidents in accordance with hotel protocols Know the hotel’s fire and emergency response procedures, including your role within them What We Need from You Previous experience in a similar role preferred, but not required Strong verbal communication skills and a guest-first mindset Proficiency in Japanese required; English ability is highly advantageous Familiarity with basic computer systems and telephone operations Ability to remain calm and professional in high-pressure situations Detail-oriented with a strong sense of responsibility and reliability What You Can Expect from Us Competitive salary package Full uniform and laundry service provided Discounted stays at IHG hotels worldwide Ongoing training and development Birthday leave Insurance coverage "Room to Grow" – genuine opportunities for career advancement within IHG A Place Where You Truly Belong At IHG, we’re committed to creating inclusive teams that welcome and celebrate diversity. We provide equal opportunities to all applicants, regardless of race, gender, religion, nationality, disability, or orientation. You’re encouraged to bring your whole self to work, and we’ll support your wellbeing every step of the way through our myWellbeing framework. Ready to Answer the Call? Not sure if you meet every single requirement? We’d still love to hear from you. Click "Apply" and start your journey with InterContinental Sapporo today. テレフォンオペレーター勤務地：インターコンチネンタル札幌インターコンチネンタル札幌では、プロフェッショナルで丁寧な対応ができるテレフォンオペレーターを募集しています。ホテルの「声」として、ゲストとの最初の接点となり、パーソナルかつ心温まるサービスを提供していただきます。主な業務内容ゲストサービスおよびコミュニケーション全ての内線・外線の電話対応を、正確かつ丁寧に行うモーニングコールの受付と記録、時間通りの対応国際電話や番号案内に関するゲストのサポートゲストからの要望や問い合わせを迅速に対応し、必要に応じて上司へ報告ゲストやスタッフに対して、可能な限り名前でお呼びするスタッフやゲストへの館内ページング業務通話履歴を正確に記録し、日報へ記入通話料金の正確な課金処理ゲストのプライバシーを常に尊重・保護連携・安全対策他部署と連携し、館内のページングや連絡をスムーズに実施火災、爆発物の脅威、その他緊急時における対応手順を理解し遵守機器の不具合や異常をスーパーバイザーに報告電話室の清潔さと整理整頓を維持ホテルの情報やイベントを把握し、ゲストへの案内に活用労働安全衛生（OH&S）に関する責任安全衛生方針や手順を理解し、ガイドラインに基づいた業務を遂行危険な状況に気づいた場合は速やかに是正し、上司へ報告機器を安全かつ適切に操作し、緊急時には迅速に行動インシデントや事故はホテルの手順に従って報告・記録応募資格・スキル同様の職種での経験があれば尚可丁寧な電話応対とゲスト志向の強い接客マインド日本語での高いコミュニケーション能力（英語ができれば尚可）基本的なPCスキルと電話業務への理解冷静かつ臨機応変に対応できる方細かい作業にも責任感を持って取り組める方待遇・福利厚生競争力のある給与パッケージ制服貸与およびクリーニングサービス IHGグループホテルでの従業員割引研修・キャリア開発プログラム誕生日休暇各種保険完備キャリアアップのための「Room to Grow」制度あり IHGの一員として働くということ IHGでは、違いを尊重し合うインクルーシブな職場づくりに力を入れています。年齢、性別、国籍、宗教、性的指向、障がいの有無にかかわらず、すべての方に平等な機会を提供しています。あなたらしさを大切にしながら、安心して働ける職場環境をご用意しています。私たちは「myWellbeing」プログラムを通じて、心身の健康、ライフスタイル、職場での幸福をサポートしています。あなたの“声”を、私たちのチームに。すべての条件に完全に当てはまらなくても、ぜひご応募ください。「応募する」ボタンをクリックして、IHGでのキャリアをスタートしませんか？

Responsibilities

The Telephone Operator is responsible for accurately and courteously handling all incoming and outgoing calls, managing wake-up requests, and addressing guest needs promptly, while ensuring personalized interactions by using guest names when possible. This role also involves coordinating safety procedures, reporting equipment issues, and maintaining accurate call logs and billing records.