Telephone Operator- Nights, Oakland at UPMC

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Answering Inbound Calls, Paging, Connecting Calls, Facilitating Codes, Medical Consults, System Data Entry, Protocol Utilization, Emergency Response, Voice Paging, On-Call Information, Customer Service, Call Transferring, Status Reporting

Industry

Hospitals and Health Care

Description

UPMC OPR Hospital Operators is hiring a full-time Telephone Operator to join their team! Our OPR Hospital Operators team is the largest group and reach of operators in Western PA. This position will answer inbound calls into the UPMC tollfree line, Children's, Magee, Presbyterian, Mercy and Shadyside, with a partnership with Passavant’s McCandless and Cranberry campus for overnight calls, which, on average, is a 3 million call volume annually, to send pages and to connect to patients and offices. You will also facilitate codes and medical consults for our hospitals. This position will work the night shift, which operates from 11:00 pm to 7:00 am. Rotating holidays and weekends are required. All training and orientation will be completed on the daylight shift (about 4 weeks). This position will offer a hybrid work-from-home opportunity, after specific training and benchmarks are met, but applicants must be located or willing to relocate within 1-hour of Pittsburgh. Previous call center experience is highly preferred! Purpose: Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations. Responsibilities: May train new operators. May be required to do system data entry on request. Provide service to multiple answering service clients utilizing individualized protocols. Process appropriate emergency code or STAT page. Initiate voice pages when required. Provide Physician on call information to requesting individuals. Use required phrasing at all times when answering telephone calls. Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. Determine callers requirements (extension desired, information requested, etc.) and transfer call. Provide status report on any page in progress to the individual requesting the page. High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The operator serves as the main point of contact for the public and hospital departments, handling routine and emergency situations by answering high-volume inbound calls, processing pages, and connecting calls to patients and offices. Key duties include facilitating emergency codes, processing STAT pages, providing on-call information, and maintaining required telephone phrasing standards.