Telephone Operator Supervisor at Accor

, Kiên Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Telecommunication, Customer Service, Reservation Management, Team Leadership, Problem Solving, Communication, Hospitality Management, English Proficiency, Multilingual Skills, Attention to Detail, Organizational Skills, Time Management, Guest Relations, Operational Standards

Industry

Hospitality

Description

Company Description Step into paradise at the 5-star Mövenpick Resort Waverly Phu Quoc – the fun-filled destination for lifestyle escapes. Whether you are looking for a family adventure, a romantic getaway or a group incentive trip, you will find everything you need right here at our family-friendly resort in Phu Quoc. All 305 rooms have been designed in a contemporary style using a subtle blend of soft, refreshing tones and an element of natural touches. The private balcony overlooking to the ocean is where you enjoy the spectacular sunset. Our culinary team invites you to embark on a culinary journey by exploring the restaurants, bars offering our signature dishes, innovative cocktails and “Chocolate Hour“. Immerse in the pool, have the ultimate fun with Foam Party or unwind with a massage and simply enjoy the tranquil surroundings. We can guarantee that you will have a memorable island experience when staying with us. Mövenpick Villas & Residences Phu Quoc are located within the Mövenpick Resort Waverly Phu Quoc and guests can enjoy the facilities throughout the complex. Our 79 villas with private pool & 329 spacious residence apartments, fridge & private balcony are the place for people who enjoy their holiday in style! At Mövenpick Resort Waverly Phu Quoc, we make moments. Job Description Supervise Operations: Directly oversee the daily activities of the Telephone Operators, ensuring all incoming and outgoing calls are processed accurately and courteously. Ensure Standards: Guarantee that the entire internal telecommunication system and guest request handling process are executed smoothly and adhere to Hotel Standards. Reservation Control: Inspect and ensure that the team obtains all necessary information to complete room reservations (stay dates, flight details, rates, special requests) in the Opera system or equivalent. Service Booking Management: Supervise the team in assisting guests with food & beverage reservations, changes, cancellations, and other special requests. Qualifications • Diploma in Tourism / Hospitality Management • Minimum 1 years of relevant experience in a similar capacity • Excellent reading, writing and oral proficiency in English language • Ability to speak other languages and basic understanding of local languages will be an advantage

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Responsibilities

Supervise the daily activities of Telephone Operators, ensuring accurate and courteous processing of calls. Ensure smooth execution of the internal telecommunication system and guest request handling process.