Telephone Operator / Switchboard Operator at Innovation At Work Inc

Erie, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephone Operation, Switchboard Operation, Customer Service, Cisco Telephone Systems, Automatic Call Distribution, Emergency Response, HIPAA Compliance, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Teams, Multi-line Phone Systems, Medical Terminology, Verbal Communication, Multitasking, Confidentiality

Industry

Description

Description Innovation At Work, Inc. is seeking a professional Telephone Operator/Switchboard Operator to provide 24/7 telecommunications support at the Erie VA Medical Center. The successful candidate will serve as the first point of contact for Veterans, visitors, and staff by answering, routing, and processing incoming and outgoing telephone calls while providing exceptional customer service. This position requires the ability to work in a fast-paced healthcare environment while maintaining professionalism, confidentiality, and accuracy. Essential Duties and Responsibilities: Answer and process all incoming internal and external telephone calls. Transfer calls accurately using a computerized telephone system. Provide information and direct callers to the appropriate departments. Operate Cisco telephone equipment, paging systems, and Automatic Call Distribution (ACD) systems. Monitor emergency alarms and announce emergency codes following VA procedures. Respond to emergency calls within required response times. Operate public address systems and two-way radios. Maintain patient and employee location directories. Document equipment malfunctions and submit service requests. Assist hospital staff with placing outgoing calls. Maintain professionalism while handling difficult or distressed callers. Utilize Microsoft Outlook, Word, Excel, and Teams. Protect patient privacy and comply with HIPAA requirements. Complete all required VA security, privacy, and safety training. Perform additional telecommunications support duties as assigned. Requirements Minimum Qualifications High School Diploma or GED. Minimum of 1-2 years of call center, switchboard, customer service, or telephone operator experience. Knowledge of medical terminology preferred. Strong verbal communication and customer service skills. Ability to multitask in a high-volume environment. Basic computer proficiency, including Microsoft Outlook, Word, Excel, and Teams. Ability to remain calm during emergency situations. Ability to accurately operate multi-line telephone systems. Must successfully pass required background investigation and VA credentialing. Must be eligible to obtain and maintain VA security clearance and identification. Must complete all required HIPAA, Privacy, and Information Security training. Ability to work days, evenings, nights, weekends, holidays, and rotating shifts as required. Must maintain professionalism, confidentiality, and excellent attendance.

Responsibilities

Serve as the first point of contact for Veterans and staff by routing calls and providing telecommunications support. Monitor emergency alarms and operate public address systems while maintaining patient and employee directories.