Telephone Operator at UPMC

Altoona, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephone Communication, Customer Service, Emergency Response, Call Management, Data Entry, Training, Protocol Adherence, Multi-line Handling

Industry

Hospitals and Health Care

Description

UPMC Altoona is seeking a reliable and compassionate Telephone Operator to support our Paging & Communications Department. In this essential role, you’ll serve as the first point of contact for patients, families, and hospital departments—playing a key part in both routine communications and emergency situations. This position offers a consistent third-shift schedule: four 10-hour shifts per week, from 9:00 PM to 7:00 AM, with every other weekend required. It’s ideal for individuals who thrive in a calm, focused environment and take pride in delivering clear, empathetic communication. As a Telephone Operator, you’ll manage incoming calls, direct inquiries efficiently, and help coordinate emergency responses. You’ll be part of a team that values reliability, professionalism, and service that makes a difference behind the scenes. If you're looking for a meaningful role where your voice truly matters, we’d love to hear from you. Responsibilities: Provide service to multiple answering service clients utilizing individualized protocols. Process appropriate emergency code or STAT page. Initiate voice pages when required. Provide Physician on call information to requesting individuals. Use required phrasing at all times when answering telephone calls. Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. Determine caller's requirements (extension desired, information requested, etc.) and transfer call. Provide status report on any page in progress to the individual requesting the page. May train new operators. May be required to do system data entry on request. High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system OR 1 year of customer service experience required. Must be able to work all shifts, 7 days a week, if needed to provide coverage. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

As a Telephone Operator, you will manage incoming calls, direct inquiries efficiently, and help coordinate emergency responses. You will serve as the first point of contact for patients, families, and hospital departments.