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Telephone Operator at UPMC
New Castle, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Telephone Operations, Medical Terminology, Data Entry, Emergency Protocols, Voice Paging, Call Transfer, Multi-line Management

Industry

Hospitals and Health Care

Description
UPMC Jameson, located in New Castle, PA. is seeking a Part-Time Telephone Operator with excellent customer service skills. The schedule includes all shifts, including midnights, with weekends and holidays required on a rotating schedule. Candidates must be willing to work any and all shifts. Experience in directing calls and knowledge of medical terminology is a plus! You'll be part of a supportive and dynamic team in a fast-paced, rewarding environment. Are you a team player? Apply today!” Responsibilities: May train new operators. May be required to do system data entry on request. Provide service to multiple answering service clients utilizing individualized protocols. Process appropriate emergency code or STAT page. Initiate voice pages when required. Provide Physician on call information to requesting individuals. Use required phrasing at all times when answering telephone calls. Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. Determine callers' requirements (extension desired, information requested, etc.) and transfer call. Provide status report on any page in progress to the individual requesting the page. High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
Responsibilities
The Telephone Operator will provide service to multiple answering service clients and process emergency codes or pages. They will also train new operators and maintain good customer service while managing multiple calls.