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Telephone Operator at UPMC
Pittsburgh, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Data Entry, Emergency Response, Communication, Multi-line Management, Call Transfer, Procedure Interpretation, Training

Industry

Hospitals and Health Care

Description
Join Our Community! ANCC Magnet Recognized UPMC Passavant is currently hiring a full-time Telephone Operator to support the McCandless Location. Salary will be determined based upon experience. Shift Details: 2:30pm - 11pm Five days a week On-call rotating weekends and holidays. Shifts will be further discussed during the interview. Responsibilities: May train new operators. May be required to do system data entry on request. Provide service to multiple answering service clients utilizing individualized protocols. Process appropriate emergency code or STAT page. Initiate voice pages when required. Provide Physician on call information to requesting individuals. Use required phrasing at all times when answering telephone calls. Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. Determine callers requirements (extension desired, information requested, etc.) and transfer call. Provide status report on any page in progress to the individual requesting the page. High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
Responsibilities
The Telephone Operator will provide service to multiple answering service clients and process emergency codes or pages. They will also be responsible for answering multiple lines while maintaining good customer service.